Network Equipment Support Telephony

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CTG overview:
CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.
CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.
Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.
Visit www.ctg.org to find out more

Overview of position:
The Network Equipment Support for the Telephone Unit will be working under the direct supervision of the Telephone Unit Supervisor in the Republic of South Sudan.
The contracted personnel will be required to maintain & ensure maximum uptime of the United Nations Mission’s Voice Over IP (VOIP) telephone network.

Role objectives:
The contracted personnel would be required to test, install & maintain CISCO IP telephony equipment in the Mission area of operations.
Telephone Technician will install, operate & maintain CUCM (Cisco Unified Communication Manager) Voice / Data, Telephony VOIP Network & its related infrastructure throughout the area of operation to the highest level of efficiency as established by the United Nations.
The configuration & installation of CUCM physical servers in Cluster, IM & Presence, CME (Call Manager Express), CUC (Cisco Unity Connection), VOIP Telephony end user terminal along with its related auxiliary support equipment.
The contractor should have a working knowledge of Cisco Call Manager (CUCM), Intant Messaging & Presence (IM&P) Cisco Unity Connection (CUC), Cisco Jabber, Cisco Expressway E & C, Cisco Endpoints / IP Phones, troubleshooting CUCM calling issues, Cisco Voice gateways, Cube, Media Gateway Control Protocol (MGCP) / H.323 & SIP Trunk, deployment & support of CUCM, IM & P & CUC.
Knowledge on Cisco Technical Assistance Center (TAC) support for assistance, Call Detail Records (CDR) / E-billing, Packet Switching.
Maintain technical documentation on system configurations & update as & when necessary.
Provide product specific training whenever required.
Be on call & provide 24 x 7 support to troubleshoot issues or problems when required especially during crisis & emergency situations.
Perform any other ICT duties & tasks as assigned by the supervisor.

The list of duties and experience that would be expected to perform includes but not limited to:
CUCM Software configuration & hardware installation.
Deployment of IM & Presence, CUC & Jabber.
IP Phone configuration & installation, networking concept.
Concept of routing protocols & network switches.
Perform troubleshooting to isolate & diagnose network problems.
Resolve complex voice call issues with multiple variables.
Troubleshooting skills for VOIP Protocols, Session Initiation Protocol (SIP) trunks, translation, route patterns / dial plan & other features
Experience with complex network infrastructure design.
Integration with Public Switch Telephone Network (PSTN).
End user support.

Project reporting:
The selected candidate will be working under the direct supervision of the Telephone Unit Supervisor in the Republic of South Sudan.

Education & other requirements:

Standard:
Degree or diploma in electronic, electrical, computer engineering, computer science, information technology or other related field.
Must have at least 3 years of working experience relating to the required technical knowledge written above.
CCNA certification is desirable.
Computer literate with proficiency in MS Office Suite specially Visio, Monitoring Tools & others.
Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.
Must be fluent in English, both written & oral.

Advanced:
Degree or diploma in electronic, electrical, computer engineering, computer science, information technology or other related field.
Must have at least 5 years of working experience relating to the required technical knowledge written above.
CCNA – Voice, ITIL & Comptia Security+ certifications are desirable.
Computer literate with proficiency in MS Office Suite specially Visio, Monitoring Tools & others.
Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.
Must be fluent in English, both written & oral.

Expert:
Degree or diploma in electronic, electrical, computer engineering, computer science, information technology or other related field.
Must have at least 8 years of working experience relating to the required technical knowledge written above.
CCNA or CCNA – Voice is required.
ITIL & Comptia Security+ certifications are desirable.
Computer literate with proficiency in MS Office Suite specially Visio, Monitoring Tools & others.
Must have a national driver’s license & able to drive a light motor vehicle with manual transmission.
Must be fluent in English, both written & oral.
Key competencies required for this role:
Excellent client orientation skills with attention to technical details.
Strong communication & organizational skills.
Detail oriented planning & high degree of accuracy & safety.
Works collaboratively with & supports colleagues / clients to achieve common goals.

Team management:
This role has no team management responsibility.

Further information:
Qualified female candidates are encouraged to apply for this role.