Network Management Engineer

Network Management Engineer

Location

Doncaster, GB

Department Name

Route ServicesAbout Network Rail

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Are you ready to make a difference in people’s lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country. We’re an organisation where people truly matter, and when you join us, you matter to us and millions of others. Click here to watch our inspiring video to learn more about us!

We’re dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we’re committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone. Discover more about the importance of Diversity and Inclusion at Network Rail by clicking here. 

Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you’re passionate about making a meaningful impact, then this opportunity is for you! 

About our people and the recruitment process – We’re an inclusive employer of choice and we welcome applications from everyone! We encourage our colleagues to work flexibly, as we know traditional working patterns don’t always fit. If you want to consider working flexibly, just let us know and we’ll do our best to help and invest in your career with us, whilst you have a healthy work life balance. 

We’re also a Disability Confident Leader employer and we’ll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles.

Vacancy Type: Full-time, 5 x 7 hours days per week 

Duration: Permanent 

Location: Doncaster Carolina Court

Interviews to commence WC 14th October 2024

Band & Salary: Band 5, £34,000 – £36,000

We are proud to be recognised as a Times Top 50 Employer for Gender Equality for the third year in a row.

The railway has seen nearly 200 years of technology and innovation that has transformed how we provide services to passengers and freight customers.

Technology is continuing to transform the railway industry. Imagine an exciting environment where Digital, Data, and Technology (DDaT) are not just buzzwords but the driving force behind every operation, every decision, and every solution.

As part of the DDaT directorate, you have a unique opportunity to enable our customers and industry partner with modern and transformative technology. From the day-to-day IT operations that keeps a national railway running, to the extensive delivery programmes that our helping to reshape the railway – we are at the forefront of all of it. We operate with a talented and passionate workforce, fostering empowered individuals and teams who understand that technology is not just a tool – it’s the catalyst for progress, especially in an ever-demanding industry where change is a constant.

Get ready to embark on a journey where your skills will not just be utilised; they’ll be honed and expanded. You’re not just joining a team; you’re becoming part of a collective force helping to build and operate a railway fit for the next 200 years!

Brief Description

As Network Rail invests in new technology, the ability to carry out tasks remotely without having to go trackside is increasing. Being part of the Network Management Engineer team you will be based in Doncaster, working five days per week, Monday to Friday, for a total of 35 hours. 

The role involves proactively monitoring various alarm systems and also responding to incident tickets raised, for issues that can affect our corporate or operational rail voice services nationally.

Some of your activities will include:

• Monitoring and reacting to key business and operational infrastructure alarms
• Diagnosing and assessing impact before working with various resolver teams
• Providing remote support for field engineers
• Configuring various telephony platforms
• Ensuring configuration is documented and knowledge is shared with engineering/support teams

You will receive technical and professional training which will help you develop in this role, whilst also providing further opportunities for those wanting to progress within Network Rail in the future.

About the role (External)

I joined Network Rail back in January 2007 within the IT Helpdesk as a Helpdesk Operator. By October 2010 I gained a promotion as a Technical Service Analyst within the IT Helpdesk. Towards the end of 2017 I was ready to move into a position where I was more involved in the Railway itself. That was when I decided to take the chance and apply for the role of Network Management Engineer in Telecoms (FTN). I had many years’ experience in IT so it was to be a complete change in career. I was successful in my application and that is where I would see the impact of the Telecoms Network on the smooth running of both passenger and freight trains and the effects it has on ‘Putting Passengers First’. Network Rail holds a huge telecoms network that carries everything from Signal Post Telephones to Solid State Interlocking. We manage and maintain over 21000 devices and 50000 services using various Management Platforms. You will get to speak to field technicians all over the country and build some fantastic relationships. Reacting to events, diagnosing faults and getting them fixed still gets me excited. It has exposed me to lots of different areas within the railway including the GSM-R and IP Networks and how they all interlink with the Fixed Telecom Network (FTN) and it is truly fascinating. I have now secured a role as an Optimisation Engineer and the knowledge and experience I have gained as a NME will be a great asset to my new role. I am very much looking forward to this new challenge and the opportunities that it will bring. – Becci Thursfield-Smith

What essential skills and experiences are required?

• Experience in telecom network management.
• Working knowledge & understanding of Voice networks, Station Information and Security Systems and PDH.
• Practical experience of fault finding and fault resolution.
• Practical experience of managing planned maintenance & network interruptions.
• Telecoms qualifications through to degree or relevant experience.

How to apply (External)

Closing date: 9th October 2024. – Late applications will not be accepted. 

To submit your application, click apply now. For tips to help you prepare and apply click here

You can visit Evenbreaks Career Hive for advice on accessibility support if you’re unsure of the options available. Should you require any reasonable adjustments/modifications, please add a note to your application.

Network Rail Benefits 

We offer excellent benefits, including:

• Flexible working patterns such as working from home and working compressed hours
• A range of pension schemes
• Healthcare Scheme
• Rail and underground season ticket subsidies up to 75%
• 28 days annual leave, plus bank holidays and volunteering days (5 days)
• 2 weeks paid reserve leave for our Armed Forces community
• Cycle to Work Scheme
• GymPass – Access to gyms across the UK
• Access to ‘My Benefits’ portal which include discounts in food, technology, and experience days

To find out about what benefits we offer, click here

All offers of employment are conditional upon satisfactory completion of pre-employment checks. Click here for more information

What does our recruitment process look like? 

1. Once you have applied, our Recruitment Specialist will look at your CV.

2. If your experience matches what we’re looking for, you’ll be invited to an interview

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