NETWORK OPERATIONS ENGINEER I, Information Services & Technology, Network Architecture

Want to be at the cutting edge of research and innovation on a vibrant, dynamic campus shaping the future of education? Were seeking applicants with diverse skills and experience to join the Boston University Information Services & Technology (IS&T) community. Our Infrastructure Operations team is looking for Network Operations Engineer I. This position will be responsible for day-to-day delivery of communications infrastructure spanning data, video, and voice. This position will provide technical and collaborative skills in the delivery and maintenance of communications infrastructure and services.

Position responsibilities:

• Manage network infrastructure at BU campuses and satellite locations. 
• Complete Service requests and respond to incidents within the defined SLAs.
• Help ensure the highest level of network performance, including reliability, scalability, affordability, and security.
• Ensure documentation is complete, updated, and archived as necessary.
• Work closely with Service Desk and other internal departments.

Boston University offers an excellent benefits package including:

• Time Off: In addition to generous time off, BU employees have a paid intersession break, and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance Program: Competitive tuition assistance program for yourself and family members.
• Transportation: BU offers a discounted MBTA pass as well as additional options to assist employees in their daily commute.
• Wellness: BU offers programs and classes at little or no cost, including workshops and personal counseling, please check out https://www.bu.edu/wellness/ for more information!
• Culture & Community: BU also offers access to discounts or free admission to various city art/cultural institutes around Boston.

Our mission is to provide best-in-class technology and data services to support outstanding education, groundbreaking research, effective administration, and a connected, secure community to Boston University, one of the largest private employers in Boston with almost 10,000 faculty and staff BU. IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, and opportunities to engage with peers at NERCOMP and EDUCAUSE events. Our Fun Advisory Board (FAB) arranges a number of events throughout the year; recent events included a night a Lucky Strikes Boston, karaoke night, BU hockey game, a night at Symphony Hall, pancake breakfast, and a department holiday lunch.

If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474.

Required Skills

• BA/BS in Engineering, Computer Science, or equivalent experience
• Knowledge of (1-3 years of experience with)
• Routing & switching technology
• BGP, OSPF, TACACS, RADIUS, DNS, DHCP, IPv6, Load balancers, Firewalls
• Cisco Wired, Wireless, Datacenter Technologies, VoIP, CLI
• F5, Palo Alto, VMware, Linux, MSOS 
• Zenoss, Rancid, Cacti, MRTG, ServiceNow 
• Network troubleshooting
• ITIL
• Strong technical, analytical, organizational, & collaborative skills; ability to work under pressure and manage concurrent challenges effectively 
• CCNA or equivalent experience 
• Participate in 7×24 on-call support rotation

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. 

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