The role of Network/ Senior Network Engineer is to support the IT operational activities of Project Infrastructure, supporting the Operation Manager to achieve the agreed SLAs as defined by the respective Master Service Agreement(s).
Support all Cisco Network devices and Checkpoint & Fortigate Firewalls, F5/Foundary/Radware load balacers, DNS, SDN, IPAM, Wireless,Tacacs and VPN
Configures, tests, and maintains LAN/WAN equipment and related services.
Perform regular monitoring and maintenance of the network infrastructure to ensure optimal performance and availability
Comply to ITSM/ITIL methodologies in daily operation e.g. Change, Incident, Service Request & problem management.
Respond promptly to Network incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated
Collaborate with network administrators and engineers to design and implement network upgrades, expansions, and changes, ensuring minimal disruption to network services.
Maintain network documentation, including network diagrams configurations, and standard operating procedures (SOPs).
Coordinate with vendors and service providers for network equipment procurement, maintenance, and troubleshooting.
Provide technical support and guidance to end-users and other IT teams regarding network-related issues, troubleshooting steps, and preventive measures.
Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
Support service continuity measures i.e., backup/restore procedures & disaster recovery plan.
Skills for Success:
A Degree in Computer Science / IT or equivalent
A minimum of 3 years’ experience and above with hands-on experience in handling Cisco routers/ switches/ LAN/ WAN or equivalent
Experience with F5 Load Balancer and IDS/IPS is a strong advantage for the role
Exposure in Cisco Wireless and ISE or equivalent is a plus
Strong technical competency with recognized professional certifications in either Network & Security or Systems domain
Ability to work on 12-hour shift or 24×7 whenever needed