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If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.

Closing Date:

Type of Position:

Information Technology

Workstudy Position:

No

Job Type:

Regular

Work Shift:

Sponsorship Available:

No

Institution Name:

University of Arkansas Community College at Morrilton

The University of Arkansas Community College at Morrilton (UACCM) is a proud member of the University of Arkansas System. The University of Arkansas System is comprised of land-grant research institutions, a teaching hospital, five community colleges, two schools of law, a presidential school, a residential math and science high school, and an online university, as well as divisions of agriculture, archaeology and criminal justice. These entities exhibit unmatched economic and social impact across the state by providing numerous academic and professional opportunities. Below you will find the details for the position currently available at UACCM including any supplementary documentation and questions you should review before applying for the opening. To apply for the position, please click the Apply link/button.

If you have a disability and need assistance with the hiring process please submit a request via Email to: UACCMHRDept@uaccm.edu or by phone at (501) 208-5309 or (501) 977-2016. Applicants are required to submit a separate request for each position in which they have applied.

For general application assistance or if you have questions about a job posting, please contact Human Resources at UACCMHRDept@uaccm.edu or by phone at (501) 208-5309 or (501) 977-2016.

Department:

Information Technology

Department’s Website:

Summary of Job Duties:

The Network Support Analyst works under the supervision of the Chief Information Officer and is responsible for providing computer support to college personnel, including networking, user services, operations, technical services, or systems applications.

JOB DUTIES INCLUDE BUT ARE NOT LIMITED TO:

• Maintains the Office365 environment, including user management.
• Configures and maintains the UACCM SharePoint environment by allocating SharePoint sites, migrating date, and maintaining security access.
• Maintains Multi Factor Authentication for the college.
• Configures and maintains Microsoft Exchange email, including user management.
• Maintains the Microsoft Azure platform which serves as the link between UACCM, and UASYS.
• Coordinate tier 2 service activities.
• Tests and evaluates network systems to eliminate problems and make improvements.
• Diagnoses, troubleshoots, and resolves hardware, software, or other network and system problems and replaces defective components when necessary.
• Provides users with assistance resolving network related problems, consults with users to identify current network operating procedures and to clarify network objectives.
• Operates master consoles to monitor the performance of computer systems and networks and to coordinate computer network access and use.
• Analyzes equipment performance records to determine the need for repair or replacement.
• Gathers data pertaining to customer needs, and uses the information to identify, predict, interpret, and evaluate system and network requirements.
• Performs routine network startup and shutdown procedures and maintains control records.
• Maintains an inventory of parts for emergency repairs.
• Performs other duties as assigned.

Qualifications:

MINIMUM QUALIFICATIONS 

• Associate’s degree in information technology, computer science, systems engineering, or related field.
• Practi

Other job-related education and/or experience may be substituted for all or part of the minimum qualifications upon approval of the Chancellor. 

PREFERRED QUALIFICATIONS 

• Two (2) years’ work experience in data network operations/design, or related field is preferred.

Additional Information:

KNOWLEDGE, ABILITIES, AND SKILLS

• Knowledge of Microsoft Office365 environment.
• Knowledge of Microsoft SharePoint management.
• Knowledge of Microsoft MFA environment.
• Knowledge of Microsoft Exchange Server.
• Knowledge of SCCM/WSUS.
• Knowledge of computer applications, planning and evaluation.
• Knowledge of software, hardware or network installation and maintenance.
• Ability to diagnose and correct software/hardware problems.
• Knowledge of functional areas of networking, technical and user services.
• Ability to identify malfunctions and implement corrective measures.
• Ability to communicate effectively in both oral and written forms.
• Ability to lift and move supplies and equipment weighing up to 35 pounds.
• Able to work some evenings and weekends.

All employees at UACCM must have a commitment to work cooperatively with all campus personnel to fulfill the Mission of UACCM, and have the ability to deliver quality customer services. 

Salary Information:

Salary Range: $35,000 to $40,000

Required Documents to Apply:

Cover Letter/Letter of Application, License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Resume, Unofficial/Official Transcript(s)

Optional Documents:

Special Instructions to Applicants:

All required application documents should be submitted to be considered for the position.

Recruitment Contact Information:

Judy Sanders, Director of Human Resources

All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS 

Please do not send to listed recruitment contact.

Pre-employment Screening Requirements:

Criminal Background Check, Motor Vehicle Reports Check, Sex Offender Registry, Substance Abuse Testing

The University of Arkansas Community College at Morrilton (UACCM) is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check, sex offender registry check, and drug screen. For certain positions, there may also be a financial (credit) background check and/or a Motor Vehicle Registry (MVR) check. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:

Hearing, Manipulate items with fingers, including keyboarding, Sitting, Standing, Talking, Walking

Frequent Physical Activity:

Balancing, Climbing, Crouching, Feeling, Kneeling, Lifting, Pulling, Pushing, Reaching, Stooping

Occasional Physical Activity:

Driving

Benefits Eligible:

Yes

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