Network Support Engineer – IRE

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Infrastructure Reliability Engineering – Network Services team provides 2nd level support to manage the daily operations for Visa Incs network. As a Sr. Network Engineer, your primary responsibility will be to support,

manage, and implement improvements to Visa global network based on ITIL change, incident and problem management process. This involves working with a 1st level and 2nd level global operations team with 24×7 follow-the-sun 

coverage. You will work closely with the Network Engineering and Network Tools teams in supporting, managing, and implementing improvements to Visa’s global network and with applications and systems teams to manage and 

troubleshoot network connectivity. This position is within Infrastructure Reliability Engineering – Network Services team, that architects, engineers, and operates Visa global backbone, datacenter, and access networks. 

The Infrastructure Reliability Engineering team is centered around hiring and developing diverse talents who are passionate about building and operating best-in-the-breed infrastructure through technology and innovation.

Job Scope

This is an individual contributor responsible for identifying and resolving issues of advanced complexity. This position is at a senior professional level and requires strong and advanced execution and analytical abilities.

This role works independently and receives minimal guidance.

Responsibilities

Troubleshoot and resolve complex 2nd level network related problems, coordinate resources where necessary and serve as escalation point to 1st level operational teams.

Respond to and resolve IP network issues within the timeframe of severity level agreements.

Deploy client solutions and network design implementations.

Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications environment.

Take initiative to proactively discover potential network impacts

Participate in or lead problem resolution and root-cause analysis.

Participate in tasks related to change, incident, and problem management.

Document, create and maintain operational runbooks based on best practice and from knowledge and experience gained from day-to-day operations for continuous operational improvement.

Conduct internal technical briefing and training for level1 and level2 network operations team.

Deploy and document changes in accordance with problem and change management process.

Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines.

Communicate to both technical and non-technical audiences, resolution and root cause resulting from the outage or service interruption.

Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity.

Perform weekends shift duties on rotational basis.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 2+ years of relevant work experience and a Bachelors degree, OR 5+ years of

relevant work experience

Preferred Qualifications

• Bachelors degree in engineering, computer science or a related field is required.

Post graduate degree a plus.

• Minimum of 5 years of experience in network support or administration
• Professionally qualified or equivalent with related professional experience or

equivalent combination of education and experience. CCNP is mandatory.

• Have good technical problem determination ability, analytical skills, exceptional

system implementation, installation, and disaster recovery planning and

ongoing administration experience.

• Good working knowledge on routing protocols such as TCP and IP, MPLS, BGP,

EIGRP & OSPF.

• Good working knowledge with network packet analysis using Wireshark or

similar tools.

• Working experience on Security and WAN and LAN technologies
• Good working knowledge in F5 LTM and GTM, Cisco Catalyst and Nexus

switches, Arista switches, Cisco and Juniper routers, Cumulus.

• Experience or background with automation using Ansible and or Python would

be desired.

• Experience in using network tools like SolarWinds (creating and maintaining

dashboards), Netbrain (creating and maintaining runbooks) and NetScout

would be desired.

• Experience or background with AWS and Kubernetes with networking focus.
• Experience or background with SDN technologies such as Versa SDWAN.
• Working experience with DNS tools, Neustar and or Terraform
• Working experience with CDN providers such as Cloudflare or Akamai
• Experience in an application hosting or data center environment.
• Experience maintaining highly available and highly secure networks.
• Good process orientation and ability to clarify objectives, evaluate options,

consider implications, assess risks, and make key decisions.

• Good interpersonal and facilitation skills along with effective communication

(both written and verbal) skills

• Sound planning, organizational, and problem solving skills.

ITIL certification preferred with good understanding of change, incident, and

problem management process.

• Demonstrated ability to meet deadlines and commitments in an environment

that requires multitasking among concurrent projects.

• Willing to work as a team and share responsibilities where needed.
• Ability to convey network concepts and issues to both technical and non-

technical audiences.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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