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Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
The Infrastructure Reliability Engineering – Network Services team provides 2nd level support to manage the daily operations for Visa Incs network. As a Sr. Network Engineer, your primary responsibility will be to support,
manage, and implement improvements to Visa global network based on ITIL change, incident and problem management process. This involves working with a 1st level and 2nd level global operations team with 24×7 follow-the-sun
coverage. You will work closely with the Network Engineering and Network Tools teams in supporting, managing, and implementing improvements to Visa’s global network and with applications and systems teams to manage and
troubleshoot network connectivity. This position is within Infrastructure Reliability Engineering – Network Services team, that architects, engineers, and operates Visa global backbone, datacenter, and access networks.
The Infrastructure Reliability Engineering team is centered around hiring and developing diverse talents who are passionate about building and operating best-in-the-breed infrastructure through technology and innovation.
Job Scope
This is an individual contributor responsible for identifying and resolving issues of advanced complexity. This position is at a senior professional level and requires strong and advanced execution and analytical abilities.
This role works independently and receives minimal guidance.
Responsibilities
Troubleshoot and resolve complex 2nd level network related problems, coordinate resources where necessary and serve as escalation point to 1st level operational teams.
Respond to and resolve IP network issues within the timeframe of severity level agreements.
Deploy client solutions and network design implementations.
Support all aspects of the network management process assuring requests, implementation, and problems are delivered as required with no impact to the global communications environment.
Take initiative to proactively discover potential network impacts
Participate in or lead problem resolution and root-cause analysis.
Participate in tasks related to change, incident, and problem management.
Document, create and maintain operational runbooks based on best practice and from knowledge and experience gained from day-to-day operations for continuous operational improvement.
Conduct internal technical briefing and training for level1 and level2 network operations team.
Deploy and document changes in accordance with problem and change management process.
Participate in managing projects introduced by engineering team assuring full implementation and documentation standards are adhered to. Complete the projects objectives within timelines.
Communicate to both technical and non-technical audiences, resolution and root cause resulting from the outage or service interruption.
Perform most effective approach to restore, recover, or alter configurations, logical or physical, to maintain service integrity.
Perform weekends shift duties on rotational basis.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
Basic Qualifications
relevant work experience
Preferred Qualifications
Post graduate degree a plus.
equivalent combination of education and experience. CCNP is mandatory.
system implementation, installation, and disaster recovery planning and
ongoing administration experience.
EIGRP & OSPF.
similar tools.
switches, Arista switches, Cisco and Juniper routers, Cumulus.
be desired.
dashboards), Netbrain (creating and maintaining runbooks) and NetScout
would be desired.
consider implications, assess risks, and make key decisions.
(both written and verbal) skills
ITIL certification preferred with good understanding of change, incident, and
problem management process.
that requires multitasking among concurrent projects.
technical audiences.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
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