Network & Telecom Infrastructure Manager – Information Technologies

Job Description

Are you looking for a position with a work/life balance? Do you want to earn four weeks off during your first year of employment? Do you want low and no cost health insurance options? If you answered yes to any of these questions, you need to complete your application now. Work for the city you love!!!

The Information Technology Division is actively seeking a Network and Telecom Infrastructure Manager.

Did you know as a City of Jacksonville employee, you would also have 12 paid holidays and a personal leave day as well? In addition to health insurance, dental, vision, life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on-time payments.

This position reports to the Technology Infrastructure Manager and is responsible for the leadership of the network and telecom team and management of all voice and data network, wireless, and telecom infrastructure. The employee will have both leadership and technical skills to effectively and efficiently manage the IT network and telecom infrastructure technologies and personnel. The employee works closely with the IT management team and business units. 

Examples of Work

Primary responsibilities shall include the following:

• Ensures high availability of mission critical business systems.
• Leads network and telecom team members in their daily activities.
• Proactively monitors infrastructure resources to mitigate outages and service interruptions.
• Optimizes enterprise-wide capacity utilization of network, telecom, and wireless infrastructure to meet business requirements: includes, but is not limited to LAN, WAN, routers, switches, UPS, VOIP, PBX, and carrier services such as leased line, ASE, Metro-E, T1, FIBER, COPPER and PRI.
• Ensures timely upgrades and patches to infrastructure firmware, hardware, and software products.
• Owns and maintains controls on system backups and recoverability.
• Manages service requests, change orders, and monitoring of system alerts.
• Maintains network security.
• Subject matter expert in infrastructure systems areas including, but not limited to, operating systems and device firmware, monitoring processes and tools to monitor devices, their capacity and performance, and vendor software products.
• Establishes and maintains infrastructure standard operating procedures, along with infrastructure replacement and refresh strategy.
• Organizes and maintains inventory of all hardware and software resources.
• Manages business projects for the Network and Telecom areas and miscellaneous assigned projects.
• Prepares annual technology budget, manages expenses, identifies cost savings and cost avoidance opportunities.
• Recruits staff, interviews, and hires.
• Conducts employee mentoring, performance reviews, holds employees accountable for optimal performance, and counsels when needed, consistent with the City’s HR guidelines.
• Communicates clear direction, manages for results, and leads organizational change.
• Assigns responsibility, takes corrective action, demonstrates leadership in evaluating, developing, and motivating employees.
• After hours work as required.
• Performs other related duties as required.

(These essential functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job related duties as required.)

Knowledge, Skills and Abilities

• Exceptional customer communication and interpersonal skills at all levels of the organization.
• Experience working with vendors and managing consulting partners.
• Ability to work independently as well as in a team environment.
• Ability to manage risks and handle crises.
• Ability to effectively prioritize and execute tasks in a dynamic environment.
• Attention to detail and ability to organize and maintain multiple tasks and processes.
• Ability to implement formal procedures for increasing productivity, driving consistent service delivery and increasing customer satisfaction.
• Good analytical and problem solving skills to resolve technological problems.
• Experience working with software and hardware products.
• Experience managing a budget effectively, including the development of (RFP) Request for Proposals, gathering business requirements, presentation, review and gaining final approvals of RFP’s.
• Experience in developing and renewing service contracts on-time and establishing service level agreements with telecom providers.
• Cisco CCNA, or comparable technology certifications are a plus.

Open Requirements/Supplemental Information

Position Requirements: 

• Nine (9) years of education and/or professional experience in information technology with at least five (5) years of experience in information technology is required.

Preferred

• Network/telecom infrastructure support is preferred.
• Bachelor’s degree from an accredited institution in IT, Computer Science, or related field preferred.

Licensing/Certification/Registration: 

• A valid driver’s license is required prior to appointment and must be maintained during employment in this class.
• Must qualify for prior to appointment, obtain, and maintain during employment in this class a City of Jacksonville certification as a public driver.

Other Requirements: 

• Depending on assignment, may be required to obtain specialized certifications.
• Must pass the Criminal Justice Information Services (CJIS) background screening performed by the Jacksonville Sherriff’s Office prior to appointment. Within 30 days of appointment date to classification, acquire and maintain the appropriate level of Criminal Justice Information Systems (CJIS) certification which corresponds to the job responsibilities. The level will be determined by current CJIS guidelines and may change periodically. Certification is obtained by successfully completing a web-based training course and test which covers physical security, incident response, the protection of information and other IT specific security threats, vulnerabilities, and risks.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. 

REQUIRED DOCUMENTS: The below documents are required with your application.

• Cover Letter
• Resume
• College Transcript – When meeting/basing qualifications on education, a college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED. 

Apply at www.jacksonville.gov. Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education, a copy of your college transcript, with your social blacked out, is required with your application. Transcripts do not need to be official, but must state your name, the school’s name, classes taken, grades received, type of degree, and date degree was conferred. 

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications, be sure to make “info@governmentjobs.com” a trusted sender. You may also track the status of your application and see notifications by logging into your account. 

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment and are encouraged to apply for positions being filled.

If claiming veteran’s preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: http://www.coj.net/departments/employee-services/veterans-preference

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within 60 calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans’ Preference Coordinator

11351 Ulmerton Road, Suite 311-K

Largo, FL 33778-1630

Email: VeteransPreference@fdva.state.fl.us

The City of Jacksonville provides a wide array of benefits to meet the diverse needs of our employees. Our comprehensive benefit programs include medical, dental and vision plans; life insurance coverage for you and your dependents; flexible spending plans for medical reimbursement, dependent care, parking, and transit expenses; an employee assistance program for you and your dependents; a 457(b) tax-deferred compensation plan to supplement your retirement, and a ROTH IRA plan. We also provide an extensive wellness program that includes a health intervention program if qualified, lunch and learns, health fairs, and discounted gym memberships. Please visit the Employee Benefits website for details on all the plans we offer.

www.coj.net/benefits

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