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Position Summary
As a member of the Network Strategy and Enablement team, the Network Training and Quality Assurance Manager will be responsible for designing and building training and quality programs to support Recruiting, Provider Relations, and Provider Operations ensuring consistent adherence to network best practices, and monitoring the quality of interactions Network Development colleagues are having with providers.
In this role, you will establish a framework and approach to enable the Network Development organization to meet the high standards set for the teams that interface with and support Guardian’s 135,000+ provider dental network. You must ensure best practices are being adhered to and the appropriate behaviors are being exhibited using a clear set of metrics and scorecards, ultimately driving a high level of rigor and accountability.
This individual will be expected to partner and collaborate closely with other functional learning and development organizations, as well as quality assurance teams to leverage enterprise-wide resources and proven frameworks. You will be responsible for managing a three-person team focused on quality, training, and communications.
You Will:
You Have:
Location:
$66,130.00 – $108,640.00
The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.
At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.
Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual’s known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicant_accommodation@glic.com.
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