Networks Incident Manager Networks Incident Manager

We don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit. 

This role will support the delivery of the largest Federal Government Contact Centre. 

Ready to reimagine your career at Optus? 

• Drive ongoing continuous improvements in all Service Management processes across Networks and Enterprise and Business with a focus on Government accounts.
• Ensure that a governance model is applied throughout the service management processes by ensuring compliance to all of the established procedures and best practices.
• Produce weekly production performance reports, including root cause analysis and actions to drive operational stability/performance.
• Accountable for the end to end service performance and availability of operations for all applications and infrastructure under Networks.

It starts with you! 

• Proven experience in incident and problem management, preferably within an ITIL framework.
• Proficiency in IT Service Management (ITSM) tools
• Strong analytical skills to assess incidents, identify patterns, and determine root causes.
• Due to the requirements of the role you must be an Australian Citizen / Permanent Resident

The good stuff … 

• 3 days in the office, 2 days remote – with flexible hours to suit!
• Inclusive paid parental leave, up to 14 weeks for the primary care giver
• All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
• Own your own growth by accessing an extensive online and facilitator led learning catalogue – even earn a MBA micro-credential via OptusU (University)
• Connect at work through one of our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans and Yarn Network
• Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!

At Optus, we have an ambitious goal to be Australia’s most loved everyday brand. Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn. 

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170 and we will be in touch. 

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity. 

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