Job title:
Office Manager, Public Service, South Dublin
Company
Accountancy Solutions
Job description
- Wicklow
- Contract
- Industry
- Reference: 24386YRyy
Our client a public service body based in Wicklow are looking to recruit an experienced Office aManager to join their team on a contract basis.As part of a team and reporting to a General Manager role will involve:
- Implement service plan and business plan objectives within area of responsibility.
- Ensure the efficient management and administration of area of responsibility.
- Ensure deadlines are met and that service levels are maintained.
- Ensure that archives and records are accurate, maintained confidentially and readily available to the appropriate authority.
- Ensure line management is kept informed of issues arising.
- Ensure that stakeholders are kept informed and that their views are communicated to management.
- Provide administrative support for meetings and attend as required.
- Maximise the use technology in ensuring that work is completed to a high standard.
Customer Service
- Promote and maintain a customer focused environment by ensuring service users / customers are treated with dignity and respect.
- Seek feedback from service users / customers and implement change to incorporate same, in agreement with Line Manager. coordinating and responding all briefings / PQ / Reps that are received into office
Human Resources / Supervision of Staff
- Manage the performance of staff, dealing with underperformance in a timely and constructive manner.
- Ensure an even distribution of workload amongst the team, taking into account absence due to annual leave etc.
- Supervise and ensure the wellbeing of staff within own remit.
- Create and promote a positive working environment among staff members, which contributes to maintaining and enhancing effective working relationships.
- Promote cooperation and working in harmony with other teams and disciplines.
- Conduct regular staff meetings to keep staff informed and to hear views.
- Solve problems and ensure decisions are in line with local and national agreements.
- Identify and agree training and development needs of team and design plan to meet needs.
- Pursue and promote continuous professional development in order to develop management expertise and professional knowledge.
Service Delivery and Service Improvement
- Ensure accurate attention to detail in own work and work of team.
- Maintain a good understanding of internal and external factors that can affect service delivery including awareness of local and national issues that impact on own area.
- Embrace change and adapt local work practices accordingly by finding practical ways to make policies work, ensuring team knows how to action changes.
- Encourage and support staff through change processes.
- Monitor efficiency of service provided by team, identify and implement changes to the administration of the service where inefficiencies arise.
Standards, Policies, Procedures & Legislation
- Contribute to the development of policies and procedures and ensure consistent adherence to procedures and current standards within area of responsibility.
- Maintain own knowledge of relevant policies, procedures, guidelines and practices to perform the role effectively and to ensure standards are met by own team.
This is an excellent role where you will gain varied experience with a wonderful organisation, if you are interested in the above please contact Yvonne Rafter e-mail: contracts@accountancysolutions.ie
Expected salary
Location
South Dublin
Job date
Fri, 29 Nov 2024 08:30:14 GMT
To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.org) you saw this job posting.