Operations and Lending Supervisor

Job title:

Operations and Lending Supervisor

Company

CollierBroderick

Job description

Operations and Lending SupervisorOur client, Finglas Credit Union (FCU), is seeking to recruit an Operations and Lending Supervisor to support all frontline member services operations.The RoleThe Operations Supervisor is responsible for supervisory and operational activities, including day to day people management and the effective running of the credit unions frontline services to members including in-branch, phone and web-based services.About the Credit UnionFCU, located in Finglas village, serves the financial needs of the Finglas community. It has 20,000 members and total assets of over €86 million. The credit union offers a range of financial products and services, including savings accounts, current accounts, personal loans, insurance in-branch, over the phone and web-based services.Key Responsibilities of the RoleFrontline Operational and Lending Responsibilities:Supervise and support frontline staffSupervise and assist the loans officersExercise individual and joint personal loan approval discretions in line with the Credit policy and proceduresContinuously work to improve the effectiveness of the frontline/in-branch, phone, and web services to members and the team working to deliver these servicesRespond to member enquiries and concerns in a timely mannerSupervise and assist the cashiers with balancing and verification of cashProvide cover as a teller/cashier, as requiredStaff Responsibilities:Continuously work to support the team (circa 10 people: – Tellers, Lenders, Reception and Assistant Supervisor) delivering frontline operations and lending servicesEnsure that appropriate training and support is made available to frontline staff in operations and lending whilst maintaining adequate cover in key positionsPrepare staff roster including co-ordination of breaks and planned leaveSuggest improvements to operations where opportunities for improvement are identified to support staff and ensure consistent standardsManagement Team:Collaborate and contribute effectively as a member of the management team to the day-to-day management and the ongoing development of the credit unionCompliance:Ensure all documentation/records are fully completed by frontline staffEnsure compliance and adherence to policies, procedures, work practices, and directives.Create a culture of compliance throughout the operations and lending team.Be aware of all relevant CU regulations and legislation and ensure complianceReportingReporting to the CEOPerson RequiredThe ideal candidate will have:A QFA (or minimum APA lending and a willingness to complete the full QFA)Strong ability to supervise, support and contribute to the frontline teamFrontline credit union or retail banking experienceStrong ability to communicate and influence effectively at all levels in the organisationPersonal/consumer lending experience, and underwriting skillsStrong attention to detailExcellent member services, people management and organisational skillsA positive, can-do attitude and an optimistic outlook, and an ability to add to the positive culture at the credit unionProgress IT system skills or other core banking systems skillsTraining and support for the specific policies and procedures of the credit union will be provided to the successful candidate.Contract Duration and HoursThis is a permanent contract. The role is full-time (36-hour week), Tuesday-Saturday (half day).LocationDue to the nature of the role, the person will be on-site in the Finglas office.Salary & BenefitsThe salary and benefits package commensurate with the role and market includes:· Competitive salary and annual bonus· Pension, Life cover, Permanent health insurance· Serious illness cover· Good holidays, extra holidays with serviceNext StepsApply here and Helena Broderick from CollierBroderick, the credit union’s HR Recruitment Partner, will be in touch with you shortly.Closing DateSunday 6th April.

Expected salary

Location

Dublin

Job date

Thu, 20 Mar 2025 23:51:45 GMT

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