Order Management Analyst Digital Media -Japanese speaker

Job title:

Order Management Analyst Digital Media -Japanese speaker

Company

Darwin Rhodes

Job description

Job Title: Order Management Analyst
Location: Remote/Dublin
Duration: 12 Months Contract initiallyWhat you’ll do:

• Acquire and maintain in-depth knowledge of Client’s Digital Media software sales models including Consumer & SMB subscription & license buying programs; box product & digital channel partner ecosystem; enterprise subscription and term licensing programs; multiple volume transactional solution programs including maintenance & support renewals.
• Provide primary support for Japanese channel & enterprise accounts, including email and phone support, returns and credits processing, issue resolution and escalation management, order reviews & PO processing.
• Utilize SalesForce and SAP to book enterprise opportunities and contracts for accurate downstream invoicing and revenue recognition using manual and semi-automated documented processes.
• Actively review sales pipeline and corresponding deal information to anticipate potential booking issues or negative customer experience impact, and work to resolve during the deal negotiation process.
• Conduct weekly reconciliations and other oversight activity to ensure accurate revenue booking/recording using SQL, Excel, and Tableau/Power BI reports.
• Partner with the department’s cross-geo/organizational teams focused on data management, innovation, integration (acquisitions), and enablement, to find opportunities to drive efficiencies through streamlining processes and system improvements.
• Work cross-functionally with multiple internal Client’s Departments (Deal Desk, Revenue Assurance, Sales ops, Credit, Legal, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance etc.), Enterprise Customers, and Partners.
• Support increased workload and additional hours when required-i.e., month/quarter end.

Skills:

• Fluent business Japanese and English (written and spoken).
• Minimum 2 years Order Management (or similar) experience in this sector.
• Familiarity with Sequel, Alteryx and/or Salesforce.
• Competence with information management tools – SAP (ECC, CC), salesforce, SharePoint, or similar analytical and information management applications.
• A proven ability to build strong, trust-based relationships with business partners across the organization.
• Knowledge of revenue recognition rules/requirements related to software/services.
• Good knowledge of operational quote to cash business processes.
• Exposure to contract negotiation/drafting, including Legal and Financial Governance.
• You are meticulous, committed, adaptable, inquisitive, creative, respectful, collaborative, and confident.
• Demonstrable experience in a role involving ‘critical thinking’: e., ability to analyse complex deals, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting.
• Excellent interpersonal and customer-oriented communication skills.
• Experience in a role demonstrating excellent time management, able to analyse workload and prioritize time based on changing priorities.

Education:

• Bachelor’s degree or equivalent in a numerate or business field.

Expected salary

Location

Dublin

Job date

Thu, 29 Aug 2024 01:39:22 GMT

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