Acquire and maintain in-depth knowledge of Client’s Digital Media software sales models including Consumer & SMB subscription & license buying programs; box product & digital channel partner ecosystem; enterprise subscription and term licensing programs; multiple volume transactional solution programs including maintenance & support renewals.
Provide primary support for Japanese channel & enterprise accounts, including email and phone support, returns and credits processing, issue resolution and escalation management, order reviews & PO processing.
Utilize SalesForce and SAP to book enterprise opportunities and contracts for accurate downstream invoicing and revenue recognition using manual and semi-automated documented processes.
Actively review sales pipeline and corresponding deal information to anticipate potential booking issues or negative customer experience impact, and work to resolve during the deal negotiation process.
Conduct weekly reconciliations and other oversight activity to ensure accurate revenue booking/recording using SQL, Excel, and Tableau/Power BI reports.
Partner with the department’s cross-geo/organizational teams focused on data management, innovation, integration (acquisitions), and enablement, to find opportunities to drive efficiencies through streamlining processes and system improvements.
Work cross-functionally with multiple internal Client’s Departments (Deal Desk, Revenue Assurance, Sales ops, Credit, Legal, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance etc.), Enterprise Customers, and Partners.
Support increased workload and additional hours when required-i.e., month/quarter end.
Skills:
Fluent business Japanese and English (written and spoken).
Minimum 2 years Order Management (or similar) experience in this sector.
Familiarity with Sequel, Alteryx and/or Salesforce.
Competence with information management tools – SAP (ECC, CC), salesforce, SharePoint, or similar analytical and information management applications.
A proven ability to build strong, trust-based relationships with business partners across the organization.
Knowledge of revenue recognition rules/requirements related to software/services.
Good knowledge of operational quote to cash business processes.
Exposure to contract negotiation/drafting, including Legal and Financial Governance.
You are meticulous, committed, adaptable, inquisitive, creative, respectful, collaborative, and confident.
Demonstrable experience in a role involving ‘critical thinking’: e., ability to analyse complex deals, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting.
Excellent interpersonal and customer-oriented communication skills.
Experience in a role demonstrating excellent time management, able to analyse workload and prioritize time based on changing priorities.
Education:
Bachelor’s degree or equivalent in a numerate or business field.
Expected salary
Location
Dublin
Job date
Thu, 29 Aug 2024 01:39:22 GMT
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