OSS I.T. Business Consulting Lead (with Telecom)

Required Travel :Minimal

Managerial – Yes

Location: Philippines- Pasig – (Amdocs Site)

Who are we?

Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com

At Amdocs, our mission is to empower our employees to ‘Live Amazing, Do Amazing’ every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world.

In one sentence

We are seeking an IT Telecom Business Consultant with strong telecom domain expertise to support OSS/BSS transformation initiatives. The role involves working closely with business and technology stakeholders to analyze current processes, identify pain points, design future-state operating models, and recommend industry best practices to improve telecom operations.

The consultant will be responsible for conducting workshops with business users, documenting current and target processes, and ensuring that proposed solutions align with telecom operational and technology requirements.

What will your job look like?

• Engage with telecom business stakeholders to understand existing operational processes, challenges, and improvement opportunities.
• Conduct workshops and requirement sessions to capture current-state business processes, pain points, and desired outcomes.
• Design and document as-is and to-be OSS/BSS processes across telecom domains.
• Analyze end-to-end telecom processes including lead-to-order, order-to-activate, trouble-to-resolve, and bill-to-cash.
• Identify process inefficiencies, manual interventions, system gaps, and opportunities for automation.
• Recommend best practices followed in telecom to improve customer experience, operational efficiency, and service quality.
• Prepare business requirement documents, process flows, gap analysis reports, and presentation materials.
• Collaborate with solution architects, business teams, operations teams, and IT teams to validate requirements and process designs.
• Support solution design, implementation planning, testing, and user acceptance activities.
• Present findings and recommendations to stakeholders and leadership teams.

All you need is…

• Bachelor’s degree in Engineering, Computer Science, Business Administration, or a related field.
• 8+ years of experience in telecom business consulting, business analysis, or OSS/BSS transformation.
• Strong understanding of telecom OSS/BSS processes and operating models.
• Experience in conducting workshops, stakeholder interviews, and process review sessions.
• Knowledge of telecom functional areas such as CRM, order management, provisioning, billing, assurance, inventory, and trouble ticketing.
• Ability to document business processes clearly and translate business needs into functional requirements.
• Strong communication, facilitation, and presentation skills.
• Experience working in a consulting, system integration, or telecom IT environment.

Preferred Qualifications

• Exposure to TM Forum frameworks such as eTOM, SID, and Open APIs.
• Experience in telecom digital transformation, process redesign, or operational excellence initiatives.
• Familiarity with workflow automation, system integration, and service lifecycle management.
• Experience supporting large-scale telecom implementations or modernization programs.

Core Competencies

• Telecom domain knowledge.
• Business process analysis and redesign.
• Stakeholder management.
• Workshop facilitation.
• Problem solving and critical thinking.
• Documentation and presentation skills.
• Customer and results orientation.

Performance Expectations

• • Accurate documentation of current and future business processes.
  • Effective facilitation of stakeholder sessions.
  • Identification of meaningful process improvement opportunities.
  • Well-structured recommendations aligned with telecom best practices.
  • Successful support of process transformation and implementation initiatives.

Why you will love this job:

You will be challenged to strategize, direct and build a high performance organization; have the opportunity to use your forward-thinking and critical thinking to carry out regional responsibility or global responsibility based on your job; coordinate driving penetration into the existing and new opportunities and accounts to grow the overall business.

Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

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