Outpatient Services Senior Administrator

Job title:

Outpatient Services Senior Administrator

Company

NHS

Job description

The Patient Service Centre (PSC) Senior Administrator role is essential to our Outpatient Service, playing a crucial role in the support of the service, patient experience and out administrative pathways and processes. The applicant will contribute to providing seamless care to our patients.This role involves supporting the PSC Supervisors with leading a team compromising of Senior Administrators and Assistant Administrators in the operational delivery and clinical governance of Outpatient Services.The PSC consists of five teams, all of whom work collaboratively to support each other when needed. Our teams are:

• The Pre-Registration Team – responsible for registering all referrals onto the system and actioning the patient responses to text reminders.
• The Rapid Access Team – responsible for registering and booking appointments for all patients referred in for suspected cancer within the national RTT timeframe of two weeks.
• The Surgical Team – responsible for booking new appointments for the surgical specialities.
• The Urgent Long-Term Care Team – responsible for booking new and some follow-up appointments for the general and specialist medicine specialities.
• The Head and Neck Team – responsible for booking new and some follow-up appointments for head and neck specialities, including the Ophthalmology.
• Clinic Maintenance Team – responsible for setting up Outpatient clinics. This also involves rescheduling and cancelling down clinics.

Main duties of the jobThe PSC is a fast-paced and ever-changing environment, and as such we require all our staff to be multi-skilled, proactive and enthusiastic. The role of a Senior Administrator in the PSC consists of key duties outlined in the job description.The Outpatient Service Team is a hard-working Team who are highly motivated and effective, as a large Trust we have Services at 6 of the sites and we provide key services within the patient pathway for Outpatient and in-patient activity. We work hard as a Team to continually ensure that patient care is at the forefront of our service. We are a professional and diverse team with different experiences and challenges and recognise that both professional and pastoral care for our teams is a priority.There are multiple positions available for job roles within the Patient Service Centre, Senior AdministratorAbout usWe are one of the largest hospital trusts in England, with fivehospitals and community clinics serving a local population of around 800,000 people. Our vision is ‘great healthcare from great people’. Everything we do is guided by our values: ‘People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called ‘We care’. It’s about empowering frontline staff to lead improvements day-to-day. We’re looking for compassionate people to be part of our improvement journey for the patients, families and carers we care for every day.Applications for this role should be written by the applicant. If artificial intelligence (AI) programmes are used then the application may be rejected due to this document being an important part of the assessment process. This does not prevent applicants seeking appropriate support with applications should they need to for the purposes of any declared disability.Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.Date posted27 September 2024Pay schemeAgenda for changeBandBand 3Salary£24,071 to £25,674 a year Per annumContractPermanentWorking patternFull-time, Flexible workingReference number344-2558DCBJob locationsKent & Canterbury HospitalEthelbert RoadCanterburyCT1 3NGJob descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in Documents to download.If you have further queries please dont hesitate to contact the line manager using the contact details below. Job descriptionJob responsibilitiesPlease scroll down to access the full Job Description and Person Specification located in Documents to download.If you have further queries please dont hesitate to contact the line manager using the contact details below.Person SpecificationPersonal/professional attributesEssential

• Experience of or awareness of a range of work practices in an office setting and in dealing with customers.
• Experience of managing a team.

Desirable

• Previous experience of working within a busy environment.
• Relevant previous NHS experience.

Skills and experienceEssential

• Ability to communicate clearly, both written and verbally.
• Excellent communication and interpersonal skills showing empathy and diplomacy.
• Ability to develop skills of the team and motivate staff.
• Ability to influence, motivate staff and persuasion skills.
• Ability to multi-task.
• Excel- ability to set up spread sheets and update reports.
• Ability to prioritise and organise own workload to meet set deadlines.

Desirable

• Experience of working in a customer service environment
• Able to multi-task in a fast-paced environment.
• Working knowledge of Outpatient booking procedures and NHS standards.
• Knowledge of NHS and minimum of 2 years’ experience of using a Patient Administration System (PAS).

GovernanceEssential

• To adhere to Governance within the Trust to report as per Trust Guidelines.
• Risk management issues.

Desirable

• Knowledge of Datix reporting

QualificationsEssential

• Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications.

Desirable

• Has gained or is willing to work towards NVQ2.
• Customer services training.

Person SpecificationPersonal/professional attributesEssential

• Experience of or awareness of a range of work practices in an office setting and in dealing with customers.
• Experience of managing a team.

Desirable

• Previous experience of working within a busy environment.
• Relevant previous NHS experience.

Skills and experienceEssential

• Ability to communicate clearly, both written and verbally.
• Excellent communication and interpersonal skills showing empathy and diplomacy.
• Ability to develop skills of the team and motivate staff.
• Ability to influence, motivate staff and persuasion skills.
• Ability to multi-task.
• Excel- ability to set up spread sheets and update reports.
• Ability to prioritise and organise own workload to meet set deadlines.

Desirable

• Experience of working in a customer service environment
• Able to multi-task in a fast-paced environment.
• Working knowledge of Outpatient booking procedures and NHS standards.
• Knowledge of NHS and minimum of 2 years’ experience of using a Patient Administration System (PAS).

GovernanceEssential

• To adhere to Governance within the Trust to report as per Trust Guidelines.
• Risk management issues.

Desirable

• Knowledge of Datix reporting

QualificationsEssential

• Educated to GCSE level with A-C grades in English and Maths or equivalent qualifications.

Desirable

• Has gained or is willing to work towards NVQ2.
• Customer services training.

Expected salary

£24071 – 25674 per year

Location

Canterbury

Job date

Sun, 29 Sep 2024 22:13:15 GMT

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