Overnight Bilingual Customer Care Agent (Contact Centre) – Ottawa

Requisition ID: 105787

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

When you join our Customer Contact Centre, you’re joining an internationally recognized, award-winning workplace that has been 186 years in the making and poised to deliver superior customer care in the future! You’re positioning yourself to build a career with a respected financial institution that is Canada’s most international bank. You’re ready to enjoy and support a corporate culture built around recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.

Your opportunities for professional growth will be supported by banking leaders focused on long-term success. You’ll apply the skills gained from these mentors when you work on Bank initiatives that make a difference in our communities and with customers across the country. From day one on the job, you’ll enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as free employee banking, wellness programs, and employee discount programs.

Career, culture, progression. You’ll find it all here. Apply today.

What Your Role Will Be

Our Customer Contact Centre team is the heart of our operation and our Bilingual Customer Care Advisors excel at identifying customer banking needs and providing customized solutions that result in memorable experiences for our customers.

With our focus on making daily banking more convenient and accessible through digital banking options, we have experienced impressive growth each year in the number of customers who connect with us digitally. At the same time, our call volumes also continue to rise as our business engages in new, impactful ways to contribute to Scotiabank’s growth and profitability.

What You Will Be Doing

You’ll demonstrate your passion for superior customer service, your problem-solving abilities, and your knowledge of our products and services to field a high volume of interactions with our Canadian Banking customers and to offer them personalized advice and solutions. Your self-directed, performance-oriented approach will allow you to resolve immediate customer enquiries while your natural curiosity and focus on improving things will lead you to identify new opportunities to maximize the customer experience. With every connection, you’ll ensure it’s an exceptional and memorable one.

Skills You Already Have and What You Will Learn

Let’s start with your passion for the customer obtained through at least one year of experience in customer-focused roles analyzing needs, providing advice and offering solutions. You also know your way around a computer, and can easily multitask between numerous internal platforms while dealing directly with your customers.

A keyboarding speed of 25+ wpm and a high school diploma (or a recognized equivalent) complete the basic requirements. But that’s just a glimpse into your profile as a service professional who’s motivated by acting in the best interests of all customers.

As a strong communicator and a champion of the Scotiabank brand, you’re destined to make the customer experience uniquely personal.

Curious and able to thrive in a changing environment, you’re also eager to accept training, coaching and professional development opportunities that will enable you to succeed in your current role – and beyond.

You’re a team player. Committed to supporting an exceptional customer experience across multiple skills when volumes require the support.

After all, your career is a journey – choose the path that will take you further. Say hello to Scotiabank. 

Hiring & Training Details

Location: Our Customer Contact Centre is located on

2220 Walkley Road, Ottawa, ON, K1G 5L2

Our upcoming hire dates include:

Hire Date: July 6th 2021

Position Status: Full -Time

Working hours: 11 PM – 7 AM (Tuesday-Saturday) 

• Training for this position will be during the day

Regular Work Schedules

We are seeking flexibility from candidates, as work schedules can be anytime within our hours of operation.

Permanent, ongoing work schedules will be finalized with new employees approximately 4 weeks before the end of training.

We are committed to providing our employees with a balanced working environment, and your work schedule will be fixed, once assigned; not subject to rotation.

Location(s): Canada : Ontario : Ottawa 

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. 

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.