Patient Services Assistant

Job title:

Patient Services Assistant

Company

NHS

Job description

We are seeking individuals to come and work with us on our Surgical wards and support our clinical teams in delivering high standards of care to our patients.The role of the Patient Service Assistant is to support the clinical team with various aspects within healthcare to support a patient’s journey. Including cleaning and making beds, restocking equipment, waste disposal inline with Trust Protocols and ensuring the wards are clean and tidy.As an integral member of the team you will have the confidence and ability to manage and direct patient and relative enquiries, through answering the phone and face to face enquiries.Main duties of the jobThe post holder will be expected to work as an integrated member of the ward team guided by the local and Trust policies and procedures. The successful candidate will demonstrate care and compassion whilst ensuring that patients’ needs are met. The post holder will have an understanding of Health and Safety within a hospital environment, including Infection Prevention and Control Policies and procedures.One of the most integral parts of the role is to support patients with there nutritional needs. This would include assisting patients to complete menu’s, preparing and serving food and drinks throughout the shift. The PSA will also be able to identify high risk patient’s and document allergies and nutritional needs on the ward whiteboards. We have various initiatives in the Trust to support patients with nutrition and hydration whilst in hospital, we would like our PSA’s to be able to lead on these.About usOur benefitsWe offer a range of benefits to support our staff including:Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants27 days holiday rising to 33 days (depending on NHS Trust service)A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.A variety of different types of paid and unpaid leave covering emergency and planned leaveConfidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance ProgrammeNHS Car Lease scheme and Cycle to Work schemeAn extensive range of learning and development opportunitiesDiscounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providersFor further information on the fantastic range of benefits we offer please visit the Trust’s dedicated Staff Benefits pages.Date posted13 March 2025Pay schemeAgenda for changeBandBand 2Salary£23,615 a year per annum/pro rataContractPermanentWorking patternFull-time, Part-timeReference number419-7035131-PSA-SJob locationsYork HospitalWigginton road, YorkYorkYO31 8HEJob descriptionJob responsibilitiesInterviews for this position will be held in person ONLY at (hospital site). Remote interviews will not be available.Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the roleA full description of the role is available in the attachment: job description.Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.Working for the TrustAcross our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.Armed Forces Friendly EmployerWe are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment. Job descriptionJob responsibilitiesInterviews for this position will be held in person ONLY at (hospital site). Remote interviews will not be available.Interested candidates are encouraged to make contact with the Recruiting Manager to have an informal discussion about the roleA full description of the role is available in the attachment: job description.Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.Working for the TrustAcross our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: yhs-tr.recruitment@nhs.net.As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.Armed Forces Friendly EmployerWe are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.Person SpecificationExperience & Knowledge RequiredEssential

• Previous experience of working with people
• Able to work alone and with others as part of a team using initiative
• Able to understand and follow written and verbal instructions
• Basic IT skills

Desirable

• Ability to prioritise work of self and others
• Previous NHS experience

Education, Qualifications and TrainingEssential

• Good basic education – reading and writing plus basic numeric skills.

Desirable

• Basic understanding of infection control

Physical RequirementsEssential

• Ability to work without immediate supervision being able to prioritise, and use own initiative
• Ability to work in pressure situations and still maintain standards

Values, Drivers & MotivatorsEssential

• Ability to demonstrate our organisational values and behaviours: o We are Kind. o We are Open. o We pursue Excellence.

Person SpecificationExperience & Knowledge RequiredEssential

• Previous experience of working with people
• Able to work alone and with others as part of a team using initiative
• Able to understand and follow written and verbal instructions
• Basic IT skills

Desirable

• Ability to prioritise work of self and others
• Previous NHS experience

Education, Qualifications and TrainingEssential

• Good basic education – reading and writing plus basic numeric skills.

Desirable

• Basic understanding of infection control

Physical RequirementsEssential

• Ability to work without immediate supervision being able to prioritise, and use own initiative
• Ability to work in pressure situations and still maintain standards

Values, Drivers & MotivatorsEssential

• Ability to demonstrate our organisational values and behaviours: o We are Kind. o We are Open. o We pursue Excellence.

Expected salary

£23615 per year

Location

York

Job date

Sun, 16 Mar 2025 03:32:32 GMT

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