PC Network Specialist PC Network Specialist

Description

This is a highly technical position, requiring skills necessary to deal with all aspects of networked personal computers including configuration, troubleshooting, repair, installation, and maintenance. It involves Service Desk support, consisting of customer service, computer tablet/phone equipment inventory, audio/visual and PC application support. Reports to the IT Service Desk Manager

Examples of Duties

1. Responsible for installation, configuration, diagnosis, repair, maintenance, and upgrade of desktop computers including hardware, application software, operating systems, and peripheral devices.
2. Responsible for networking PC clients which involves the setup and configuration of network cards, communications software, network protocols, email and internet access.
3. Provides Technical Support to user on a variety of issues. Responds to telephone calls, email, chat, and personnel requests for technical assistance.
4. Maintains the Service desk ticketing system, prioritize and monitor reported problems to insure timely resolution.
5. Assists in implementation of new systems and the associated user training as required.
6. Ensures proper Change Management procedures are followed and backups are made before implementing any changes.
7. Ensures that workstations, laptops, tablets and phones are set up properly for safe usage.
8. Assists in maintaining an accurate inventory of all end-user computer/tablet/phone equipment and software by department.
9. Evaluates third-party software applications where appropriate with functional department personnel to determine functional fit to defined requirements.
10. Evaluates user and department needs and recommends hardware/software to meet department requirements.
11. Documents and tracks project milestones.
12. Provides supervisor with progress weekly status updates, and upon request, and ensures supervisor is informed of any scheduling delays or conflicts.
13. Proficient in desktop computer configuration and network environments with strong diagnostic and troubleshooting abilities.
14. Experience of network protocols and network components.
15. Experience configuring network client software.
16. Ability to setup, support and manage the audio/visual production for Council Chamber meetings.
17. Ability to create, review and update Procedure Documentations.
18. Ability to setup and support off site events throughout the city.
19. Ability to solve problems, learn new methods, procedures, operations, and analyze and interpret data.
20. Has strong organization skills to effectively utilize time to perform multiple tasks concurrently and meet established deadlines.
21. Ability to communicate effectively, both orally and in writing and convey ideas persuasively in a concise, organized, and professional manner.
22. Ability to establish and maintain effective working relationships with the general public, employees, and public officials.
23. Is motivated, innovative, and results-oriented with a consistent desire to excel.
24. Ability to maintain a flexible work schedule.
25. Possesses good teamwork skills.

Perform any other related duties as required or assigned.

Minimum Qualifications

EDUCATION AND EXPERIENCE

Graduation from an accredited 2-year college or technical school with major coursework in Computer Engineering or related field. Minimum of 2 years of paid experience in Technical Support of desktop computer hardware, software, and networking. An equivalent combination of training and professional experience may substitute for educational requirements

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS

Must possess and maintain a valid Florida Operators Driver’s License with an acceptable driving record.

CompTIA A+ or an equivalent technology certification required.

ADDITIONAL INFORMATION

Must be able to be onsite within sixty minutes when called for an emergency.

Supplemental Information

COMMUNICATION SKILLS

Ability to read and understand simple instructions, short correspondence, notes, letters and memos; Ability to write simple correspondence. Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; Ability to write routine reports and correspondence. Ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, general public and other employees of the organization. Ability to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to prepare and interpret bar graphs.

CRITICAL THINKING SKILLS

Ability to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.

SUPERVISION RECEIVED

Under general supervision where standard practice enables the employee to proceed alone on routine work, referring all questionable cases to supervisor.

PLANNING

Considerable responsibility with regard to general assignments in planning time, method, manner, and/or sequence of performance of own work; may also occasionally assist in the planning of work assignments performed by others within a limited area of operation.

DECISION MAKING

Performs work operations which permit frequent opportunity for decision-making of minor importance and also frequent opportunity for decision-making of major importance, either of which would affect the work operations of small organizational component and the organization’s clientele.

MENTAL DEMAND

Moderate mental demand. Operations requiring almost continuous attention, but work is sufficiently repetitive that a habit cycle is formed; operations requiring intermittent directed thinking to determine or select materials, equipment or operations where variable sequences may be selected by the employee.

ANALYTICAL ABILITY / PROBLEM SOLVING

Moderately repetitive. Activities with slight variation using a definite set of processes or directions with some degree of supervision. Choice of learned things in situations which conform to clearly established patterns and modes.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS

Regular personal computer support, technical help, and/or basic software support, database analysis, level I technician, project coordination, installation and help desk.

ACCURACY

Probable errors of internal scope should ordinarily be detected within the department or office in which they occur, but may affect the work of others within the unit, requiring additional expenditure of time to trace errors and make all necessary corrections. Errors would require a moderate amount of time to correct.

PUBLIC CONTACT

Occasional routine contacts with persons outside the organization. This would include contacts with suppliers, mail service, etc.

EMPLOYEE CONTACT

Establishes company culture by setting tone of interactions and communication with senior level internal officials and employees throughout the organization.

SOFTWARE SKILLS REQUIRED

Intermediate: Presentation/PowerPoint, Spreadsheet, Word Processing/Typing

Basic: 10-Key, Alphanumeric Data Entry

ADDITIONAL SOFTWARE SKILLS

Not indicated.

OTHER SKILLS

Not indicated.

PHYSICAL ACTIVITIES

The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.

While performing the functions of this job, the employee is continuously required to sit, use hands to finger, handle, or feel, talk or hear; regularly required to reach with hands and arms; occasionally required to stand, walk, stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

ENVIRONMENTAL CONDITIONS

There are no harmful environmental conditions that are present for this position.

The noise level in the work environment is usually moderate.

The City of Ocala provides a competitive, comprehensive benefit package for all full-time employees. A summary of our benefit program can be found on our website at www.ocalafl.gov under the Human Resources link.

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