PeopleSoft Financials Functional Support

PURPOSE

The PeopleSoft Financial Functional Analyst will provide comprehensive support to business users, addressing functional and technical inquiries related to the PeopleSoft ERP system. Responsibilities include conducting functional analysis, testing, and troubleshooting to resolve user-reported issues. The role involves collaborating with developers and consultants to design efficient solutions based on business requirements and will report directly to the team leader.

RELATIONSHIPS

• Internally, interacts with employees, HR service providers, application Managers and BPOs or in Manila with Finance & Administration unit, Head of Internal Control, Head of Financial Shared Service, concerned departments and delegations in Geneva and in the field.
• Externally, may interact with external suppliers and service providers

ACCOUNTABILITIES AND RESPONSIBILITIES

Request/Incident Management

• Provide day-to-day functional support for Peoplesoft Financials modules.
• Troubleshoot and resolve system issues and user inquiries.
• Collaborate with business owners and end-users to understand and document requirements.
• Configure and customize Peoplesoft applications to meet business requirements.
• Perform system testing and validation of changes.
• Assist in the implementation of new functionalities and system upgrades.
• Develop and maintain technical and functional documentation.
• Collaborate with technical teams to ensure smooth system operations.
• Identify opportunities to improve business processes and system efficiency.
• Provide training and guidance to end-users.
• Stay updated on the latest PeopleSoft trends and best practices.

Change Management and Testing

• Assist in the implementation of new functionalities and system upgrades.
• Perform system testing and validation of changes.

Knowledge Base (KB) Management and Continuous Improvement

• Documentation of best practices in internal procedures on handling incidents and requests.
• Maintain application user manual and e-learning packages, propose improvements, if necessary.
• Provide training and guidance to end-users.
• Contribute to and deliver improvements that support the continuous improvement of processes and controls within the team.

SELECTION REQUIREMENTS

• Bachelor’s degree in Accounting, Business, or Finance
• Strong functional expertise in Finance, Accounting, Accounts Receivable, Accounts Payable, and General Ledger modules, with an understanding of Supply Chain processes
• Experience with Peoplesoft 9.2 or lower versions.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong learning orientation and commitment to continuous improvement
• Knowledge of SQL is a plus.
• Experience with Expense Claim processes is a plus.

WHAT WE OFFER

• Diverse and humanitarian-minded workforce
• An opportunity to contribute to institutional efforts to protect and assist conflict victims worldwide
• Training opportunities
• Flexible work schedule