Principal SRE (Network Performance)

Hiring near our Barcelona, Spain Center of Excellence.

Hybrid, flexible environment.

Gartner offers a hybrid, flexible environment, with remote work that allows associates great flexibility to work from home, and opportunities to connect with colleagues for moments that matter on-site. Candidates that apply should be located within a reasonable proximity to one of Gartner’s Centers of Excellence office locations.

About Gartner IT:

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team. 

About this role:

We are seeking a Principal SRE who is Network focused and will play a crucial role in supporting the production and operations of our conferences IT platforms and our enterprise network (both cloud & on prem). During live conferences, the candidate will work closely with network operations team members to ensure smooth operation of the network infrastructure by optimizing and maintaining its high performance and reliability. Additionally, during non-conference periods, the candidate will focus on ensuring the operational readiness of the network infrastructure. This includes Observability, performance and resiliency utilizing Chaos Engineering techniques. 

What you’ll do

• As part of SRE scrum team, troubleshoot and resolve complex network performance and reliability issues, working closely with network operations and engineering teams
• Function as SME in utilizing NPM tools to drive forensics on network performance and reliability issues that impact optimal end user experience and / or application health
• Work closely with the Conference Network team and also Enterprise Network team to maintain / enhance a comprehensive knowledge of the systems and infrastructure
• Work closely with the Observability team to maintain / improve dashboard / alerting posture
• Monitor operational dashboards and alerts during conferences and respond to alerts
• Collaborate to develop / design chaos test cases that effectively simulate real-world scenarios, identify potential vulnerabilities and areas for improvement
• Execute chaos tests, analyze using NPM, APM and other monitoring tools to identify performance and stability issues
• Utilize breadth of knowledge and experience to accurately connect the dots between application and network performance issues
• Utilize strong network forensics knowledge to cross train other IT engineers
• Use data driven analysis to drive continuous improvement in network observability, performance, reliability and resilience
• Perform analytics on previous incidents to understand root causes and use automation to detect problems faster, reduce the probability and/or impact of problem recurrence where possible
• Support and drive advancement of our NPM tools and services
• Available to work flexible hours as required for operational support and during select conferences to ensure coordination among globally distributed team
• Participate in on-call schedule, ensuring that issues are addressed promptly and effectively

What you’ll need:

• 12+ years of information technology experience, with a desired 7+ years in a relevant network performance engineering role or similar position providing comprehensive support of critical multi-tier applications
• Deep understanding of the following technologies and concepts:
• AWS/Azure cloud, on-prem and it’s most commonly used network related services
• OSI Framework, network protocols, network topologies, network components
• OS and corresponding performance indicators; Windows Server & Linux
• Front-end web analysis/optimizations including caching, CDNs, compression, SPOFs
• Foundational understanding of N-tier architecture and its components
• Proficiency in network packets analysis
• 5+ years’ experience in working with NPM tools like Extrahop, Riverbed AppResponse, LiveAction, etc.
• Experience working with Network Monitoring tools like PRTG, Solarwinds, etc.
• Stay updated with industry trends and emerging technologies related to network performance and reliability optimization
• Experience in troubleshooting using APM tools such as Dynatrace or AppDynamics is desired
• Exceptional analytical, diagnostic, and problem-solving skills
• Ability to work independently with a high degree of initiative and determination

Don’t meet every single requirement? We encourage you to apply anyway. You might just be the right candidate for this, or other roles.

What you will get:

• Competitive compensation
• 23 days annual holiday and an additional day off for your birthday.
• Private Medical and Dental Care.
• Life and Disability Insurance.
• Public Transport Subsidy.
• Ticket Restaurant Card.
• Childcare Vouchers (Ticket Guarderia).
• IncentiFit – annual reimbursement for health-and-wellness-related activities.
• Pension Scheme.
• Tuition Reimbursement.
• Employee Stock Purchase Plan.
• Employee Assistance Program.
• Gartner Gives Charity Match.
• Relocation Assistance – a specialist to help you with all the appointments and paperwork.
• Limitless growth and learning opportunities.
• A collaborative and positive culture – join a diverse team of professionals that are as smart and driven as you.
• A chance to make an impact – your work will contribute directly to our strategy.
• A hybrid work environment—enjoy the flexibility of working from home and the energy of collaborating with peers in our dynamic offices.
• New offices close to Glòries and the beach in the fantastic, “innovation and tech” 22@ district of sunny Barcelona.
• Fresh fruit, snacks, selection of teas, fair trade organic coffee and a fridge full of beer for our Thursday Beer O’Clock.

And much more!

Please Note:

• Applications must be submitted in English.
• A valid EU visa/passport is required for this position.

#LI-Hybrid

#LI-JC5

Who are we?

At Gartner, Inc. (NYSE: IT), we deliver actionable, objective insight that drives smarter decisions and stronger performance on an organization’s mission-critical priorities. We’ve grown exponentially since our founding in 1979 and we’re proud to have over 19,500 associates globally that support over 15,000 client enterprises in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a diversity of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we’re recognized worldwide as a great place to work year after year. We’ve been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.

Job Requisition ID:85343

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