Principal Technical Program Manager, Engine AI Center of Excellence (AICE)

DESCRIPTION

Our AI Center of Excellence builds data-driven automation capabilities to support core operations at global scale. We leverage off the sciences of data, information processing, machine learning, and generative AI to improve user experience, automation, service resilience, and operational efficiency. Our work expands AI-driven capabilities of our businesses in primarily Retail and IT with global impact.

Key job responsibilities

As a Principal Technical Program Manager, you’ll be at the forefront of delivering ML/AI solutions to our internal partners. Your role involves:

• Developing and managing high-impact, strategic AI programs
• Prioritizing initiatives and defining processes to improve team operations
• Identifying technical requirements and mitigating risks
• Coordinating cross-collaborative efforts to ensure successful execution of AI projects
• Advocating for science and engineering best practices while maintaining agility
• Managing both legacy and future-focused products/programs
• Driving business and progress reviews, connecting teams with stakeholders and leadership
• Influencing business direction through data-supported recommendations
• Fostering collaboration between teams and partners, aligning with our AI-centric mission

This role requires a unique blend of deep technical understanding, strategic thinking, and leadership skills. You’ll be the bridge between technical teams and business stakeholders, ensuring our AI initiatives are executed efficiently and effectively while driving innovation and growth.

A day in the life

As a Principal TPM, you’ll oversee AI-driven product development in a fast-paced environment. Your daily tasks include:

• Collaborating with diverse teams to clarify use cases and requirements
• Resolving challenges to keep projects on track
• Adapting program execution with sound judgment
• Reporting progress and providing strategic recommendations
• Balancing business, scientific, and engineering needs

You’ll work at the intersection of business, science, and engineering, ensuring smooth execution of AI initiatives. Your role is key in translating complex concepts into actionable plans and driving projects to successful completion.

About the team

We work side by side to address the technical challenges of automation, service resilience, and operational efficiency across a variety of products, softwares, and systems. Our scientists and machine learning engineers work in synergy to solve hard problems, enriching each other’s skills. Together, we are a powerful team of specialists in EU and NA bringing the potential of practical ML and AI to the max with impact on millions of Amazon customers.

BASIC QUALIFICATIONS

• 7+ years of technical product or program management experience
• 10+ years of working directly with engineering teams experience
• 5+ years of software development experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

• 8+ years of hands-on work managing complex technology projects experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems
• Experience in working directly with applied science teams.
• Experience in working with AI/ML for industrial applications and large-scale production environments.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary for this position ranges from $157,600/year up to $263,200/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.

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