Pro Product Technical Specialist (Telecom)

Ready to Be a Titan?

As a Service Titan Pro Product Technical Specialist (Telecom), you will be responsible for onboarding and training our newest clients, including telecom-related products. This involves managing timelines, coordinating key events across post-sale teams, and providing comprehensive training on our suite of services—such as telecom, online scheduling, fleet tracking, and marketing services—helping customers feel comfortable and confident with their Service Titan Pro Products. This role is ideal for an organized and detail-oriented professional passionate about technology, telecom, and teaching.

What You’ll Do:

• Product Expertise: Become an expert in all Service Titan Pro Products (Scheduling Pro, Dispatch Pro, Phones Pro, Contact Center Pro, Fleet Pro, Pricebook Pro, Marketing Pro, Sales Pro), including telecom products.
• Telecom Setup and Training: Guide clients through configuring and utilizing telecom tools, like Phones Pro and Contact Center Pro, focusing on areas like SIP configuration, VoIP setup, call routing, and integration with other Service Titan features.
• Customer Training: Conduct 1:1 or group training sessions daily to set expectations, collect necessary information, and educate clients on the full capabilities of our products, with a focus on telecom services.
• Ensure Successful Outcomes: Work closely with clients to understand their specific telecom needs and offer recommendations to optimize settings based on industry best practices.
• Project Management: Manage complex timelines involving multiple stakeholders and departments, keeping the client on track to launch within the agreed timeframe.
• Cross-Department Coordination: Collaborate with additional Pro Product teams on tasks such as data imports and other onboarding requirements.
• Client Communication: Engage with stakeholders at all business levels, setting clear expectations and delivering product insights to ensure understanding and confidence in telecom and other products.
• Troubleshooting: Provide technical support to resolve onboarding issues, particularly in telecom setup and configuration.
• Escalation and Expert Support: Serve as an escalation point for Pro Product Specialists on complex telecom issues and product usage questions.
• Product Feedback: Build strong relationships with Product Managers and share customer insights to guide product improvements.
• Technical Resource: Act as a technical resource for customers, especially in telecom functionality, bridging customer needs and Product Management.

What You’ll Bring:

• Experience: Experience in Support, Implementation, or Account Management within an enterprise software or SaaS environment, with knowledge of telecom products or services preferred.
• Telecom Knowledge: Understanding of telecom technology, including VoIP, SIP configuration, call routing, and troubleshooting of telecom-specific issues.
• Communication Skills: Strong verbal and written communication skills, with the ability to convey technical information to diverse audiences.
• Training and Facilitation: Exceptional presentation skills for onboarding and training sessions, with an emphasis on telecom features and benefits.
• Problem-Solving: Ability to identify, troubleshoot, and resolve technical telecom-related issues efficiently.
• Self-Motivation and Organization: Proactive and highly organized, able to independently manage multiple schedules, tasks, and priorities.
• Relationship Building: Strong relationship management skills to build trust with clients and collaborate effectively across teams.

Why You’ll Love This Role:

In this role, you’ll be at the forefront of supporting and empowering clients in telecom and other Service Titan Pro Products, ensuring they’re set up for success from day one. Join a team that values innovation, technical expertise, and client-centric solutions, helping customers make the most of Service Titan Pro’s robust capabilities.

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.

ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role for candidates residing in the United States is between $59,000 USD – $86,000 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.

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