Cpl Group
Job title:
Quality Analyst Mandarin
Company
Cpl Group
Job description
Quality AnalystLanguage : MandarinLocation : DublinDuties and Responsibilities
- Monitors and enhances employee performance through coaching on quality and the market specific requirements.
- Monitors and enhances Rep performance through training on quality.
- Provide backup to the training department as and when required.
- Perform, provide and complete data analysis to establish trends as requested.
- Assist Training and Quality Leads in preparing various projects aimed to drive Quality and operational delivery.
- Handle Quality systems onsite.
- Provide feedback on Policies in order to enhance Quality.
- Monitor cases of assigned agents in any QA spoken languages.
Candidate Experience:
- Bachelor’s degree.
- Content moderation, Trust & Safety and/or Content Quality Assurance related experience in the Social Media industry.
- Proficiency in English (C1 or above).
- Proficiency in the specific language as advertised (C1 or above).
- In-depth contact with local culture and social news.
- Proficiency in Excel and able to form analysis and create reports with both qualitative and quantitative perspectives.
Expected salary
Location
Dublin
Job date
Sat, 09 Nov 2024 23:47:56 GMT
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