Regional Manager, Ethics

About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

Job Summary:

The Regional Manager – Ethics will be the point person for one or more regions for Fraud Risk Management -prevention, detection & response. S/he will provide ongoing support to CPs on fraud prevention and manage and lead a team of investigators, trainers & fraud specialists.

Roles and Key Responsibilities:

• Working closely with Country Programs and the Regions manage and coordinate investigations and other assignments and ensure key steps over the entire investigation cycle (planning, fieldwork, reporting and follow up) are effectively carried out as per CRS Fraud Allegation Management Policy & Procedures, local laws and donor regulations.
• Engage CP and Regional staff to assess complaints and allegations, formulate investigation plans/SoW and develop modify test procedures and tools for investigations.
• Coordinate preparation of and/or prepare comprehensive reports and ad hoc briefs on investigations and based on analysis and findings, make recommendations for corrective actions, improved controls and efficiency of CRS operations.
• Provide ongoing support and guidance to the region and CP staff during fraud investigations.
• Effectively manage staff and the workflow of individual cases assigned & work towards timely resolution and closure and ensure cases in the region/s assigned are managed professionally, effectively and Director Field Operations is apprised on all live cases and stage of completion.
• In collaboration with Region & Country Program management, coordinate, plan and or perform onsite reviews and assessments of key fraud prevention and detection processes and internal controls and flag systemic and operational weaknesses contributing to fraud, corruption & or other malpractice and work/influence management to make required changes.
• Provide technical advice and solutions to regional and CP teams, remotely and on-site regarding fraud risk management strategies to strengthen internal control systems and procedures and help build capacity of the country programs to comply with CRS policies and procedures, applicable local laws, and donor requirements.
• Monitor, support and coordinate the work of investigative teams to ensure outputs meet quality standards and are delivered according to established schedules.
• Effectively manage talent and supervise staff. Provide coaching and mentoring for CP and other staff, strategically tailor individual development plans & effectively manage team dynamics and staff well-being.
• Contribute to the development and implementation of agency-wide policies, standards and tools, including detection and response processes to fraud violations, guidelines, reporting formats and how to incorporate such standards into relevant CRS business practices.
• Contribute to capacity strengthening activities in fraud risk management and investigations for staff and partners through training strategies and develop agendas/curriculums and conduct trainings and awareness programs.
• Contribute to knowledge management and learning through collecting and analyzing relevant data, evaluating and measuring impact of activities, capturing and sharing lessons learned and best practices, and research and internal reports.

Responsibilities for Internal Candidates

Qualifications for Internal Candidates

Basic Qualifications & Experience:

• Bachelor’s degree in accounting, Business Administration or related discipline required. An MBA or a master’s degree in above specialties preferred.
• CIA, CFE or CPA or similar qualification strongly preferred.
• Minimum of seven years related work experience, ideally with an international organization. At least 5 of these years being a lead in audits, investigations, financial reviews or fund agent assignments.
• Extensive knowledge of, and experience working with, USG, DFID, Global Fund and other major public donors.
• Experience as a learning facilitator, a good mentor and coach and experience in training -applying adult learning principles and practices.
• Supervisory and staff management experience and abilities that encourage staff to learn.
• Knowledge of CRS’ accounting systems, policies & procedures (preferred)

Knowledge, Skills and Abilities (SKAs)

• Excellent relationship management skills with ability to influence and get buy-in from people not under direct supervision and to work with individuals in diverse geographical and cultural settings.
• Strong strategic, analytical, problem-solving and systems thinking skills with capacity to see the big picture and ability to make sound judgment
• Strong written and oral communication skills
• Proactive, resourceful and results-oriented
• Ethical conduct in accordance with recognized professional and organizational codes of ethics

Required Languages – Fluency in written and spoken English.

Travel – Willingness and ability to travel (approx. 40%)

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship

Key Working Relationships: (Optional)

Internal: Ethics Unit Colleagues, Country Representatives; Members of the Ethics Advisory Group; Internal Audit; OGC; Human Resources, HRD, Partnership, Protection, MEAL, Risk & Compliance & others.

External: Donor IGs;Other NGOs staff (IA, Risk & Compliance); Caritas International and CI Members.

***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

CRS’ talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS is an Equal Opportunity Employer.