Resident Network Engineer Staff

About the Position:

This position is a highly technical role, providing post-sales on-site support of Junipers Network Products within the MX/M/PTX/T-Series of products at a customer’s certificaiton lab location. The Resident Engineer will be required to develop and maintain an expertise on the products deployed within the Customers network and certification processes. This is a full-time position on-site at the customer location and requires a strong knowledge and experience with routing protocols and Ethernet switching.

Responsibilities:

• Manages and Executes Lab certifiction for new Network Technologes introduced into customer production network.
• Hold design and information gathering workshops with the customer to understand the customer’s existing network design and technical requirements.
• Understand the customer’s organizational structure and become familiar with the customer’s network implementation and support processes and procedures.
• Collaborates with Juniper resources internally to help test and verify patches and hoffixes to operating software and to ensure that they are implemented and functioning correctly in the live network.
• Troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution.
• Prepares SIRT assessment for review by account team and customer
• Leads technology workshops with the customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried.
• Guides the customer’s design, implementation and support personnel to configure and operate the Juniper Networks products.
• Assist the customer to develop Network Operating and Equipment Operating Procedures (for instance, upgrade MOP’s).

Minimum Qualifications:

• Required routing experience with service provider routing protocols – MPLS, RSVP and BGP
• Detailed technical experience in the design, installation and operation high-end IP routers and Ethernet switches
• Detailed understanding of the protocols surrounding IP service provider networks
• TCP/IP fundamentals
• Strong Interpersonal skills and a team player mentality
• Excellent oral and written skills required
• Ability to work independently and manage multiple priorities

Preferred Qualifications:

• Experience working on a large-scale Service Provider network desired
• Class of Service experience and knowledge desired
• Previous JUNOS experience desired
• Hands on experience with Juniper routers as well as test equipment (i.e. Agilent, Ixia, etc) strongly preferred
• B.S. in electrical engineering, computer science or similar degree desired
• Scripting knowledge desired
• 5-7 years related work experience

Other Information:

• Relocation is not available for this position
• Travel requirements for the position 5-10%

ABOUT JUNIPER NETWORKS

Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world’s largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision – Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it’s downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking – where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life’s work. At Juniper we believe this is more than a job – it’s an opportunity to help change the world…