Resident Network Engineer

Description for Candidates

This is a 40-hour-per-week position on-site at the customer location (Nashville, TN). It may require additional work hours and on-call support for critical issues, which will be compensated with Comp time. Reporting to the Director of Advanced Services, Enterprise, this is a highly technical role, providing post-sales on-site support of Junipers Network Products. The Advanced Services Network Operations (NOC) Resident Engineer will be required to develop and maintain an expertise on the products deployed within the Customers network.

Location: Onsite supporting national retailer network in Nashville, TN.

Responsibilities:

• To hold network information gathering workshops with the Customer to understand the Customer’s existing network design and technical requirements of new network designs.
• To understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in supporting a network that is available and sustainable.
• To carry out testing of new Designs, features, and functionality as required by the Customer in a laboratory environment and to help develop plans to implement and verify that they are operating correctly in the live network.
• To test patches and fixes to operating software and to ensure that they are implemented and functioning correctly in the pre-production test network and then live network as implementation plans dictate.
• To troubleshoot equipment and network problems and to open and track JTAC cases through to problem resolution on pre and post-production issues.
• To raise equipment, Return Material Authorizations (RMA’s) and to track these through to problem resolution
• To produce a written summary report of the status of Design projects, equipment and network problems regularly to the Customer
• To hold technology workshops with the Customer to discuss equipment and network problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions that are being tried
• To train the Customer’s design, implementation, and support personnel to configure and operate the Juniper Networks products
• To assist the Customer in developing Network Operating and Equipment Operating Procedures
• Support the production environment of Juniper products within the Customer infrastructure
• Support ongoing efforts in defining best practice policies for Juniper product applications used by CustomerJuniper Business Use Only
• The Resident Engineer is expected to peer with other employees performing similar resident engineering roles where lessons learned may help minimize risk associated with major network upgrades or changes in the network.

The RE will be expected to develop secondary skills in other products in the Juniper product portfolio.

Base Qualifications

• Candidates for this role MUST have a minimum of 5 years experience providing implementation and technical support of networking products in LAN, WAN, or Internet services environments.
• Managing large technical account activity revolving around network products as well as multiple vendors.
• Candidates for this role MUST be able to demonstrate the following competencies: Strong Interpersonal skills, Ability to work well with many levels of customer engineering and management, ability to work well with the Juniper account team and Technical assistance center.
• Detailed technical experience in the installation and operation of IP Routers and Switches This includes hands-on operation of management tools and network analyzers.
• Detailed understanding of the protocols surrounding IP networks. These skills should generally include: a. TCP/IP fundamentals, b. IP subnetting and super netting and hierarchical routing principles, c. Routing protocol operation (OSPF and BGP), d. Routing policies at BGP peering points, e. VPNs and the associated tunneling technologies (L2TP, MPLS, etc.) Switching, spanning tree and other switching technology as required, Firewalls and associated technologies as required
• The ability to function in a team environment, recognize tasks with self-direction as well as the ability to take direction from the customer, account team, and Advanced Services Management.
• The ability to communicate well within the Juniper team articulating customer problems before they become issues.
• Hands-on configuration and operational expertise of Juniper Networks routing and switching products with the passion to continue learning and expanding your knowledge.
• Support the customer’s corporate and national retail network comprised of Juniper MX, EX, QFX and MIST Wireless products. Support the migration of legacy Spine/Leaf data center architecture to 3-Stage IP Clos. Operational support knowledge of Apstra and Network Automation processes Help build and maintain Test Lab to create and validate test plans and templates for future deployments.
• Focused qualifications and technical requirements supporting EVPN & MPLS
• Configuring and deployment of L2/L3VPN pseudo-wire services
• Virtual Chassis configuration and support
• BGP, MPLS, L2/L3 services

Ideal candidate certifications: JNCIA, JNCIS, JNCIP, JNCIE, CCNP, CCIE a strong plus.

Minimum Salary: $108,160.00

Maximum Salary:$155,480.00

The pay range for this position is expected to be between $108,160.00 and $155,480.00/year; however, the base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position also includes medical benefits, 401(k) eligibility, vacation, sick time, and parental leave. Additional details of participation in these benefit plans will be provided if an employee receives an offer of employment.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Juniper’s pay range data is provided in accordance with local state pay transparency regulations. Juniper may post different minimum wage ranges for permanent residency petitions pursuant to US Department of Labor requirements.

ABOUT JUNIPER NETWORKS

Juniper Networks is in the business of network innovation. From devices to data centers, from consumers to cloud providers, Juniper Networks delivers the software, silicon and systems that transform the experience and economics of networking. Our products and technology run the world’s largest and most demanding networks today, enabling service providers, enterprises, and governments to create value and accelerate business success. Everyday our 9,000+ colleagues come together across 46 countries to realize our company vision – Connect Everything, Empower Everyone. We are innovating in ways that empower our customers, our partners and ultimately, everyone, in a connected world. These customers include the top 130 global service providers, 96 of the Fortune 100 and hundreds of public sector organizations.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it’s downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking – where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life’s work. At Juniper we believe this is more than a job – it’s an opportunity to help change the world…

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