To deliver outstanding customer service while identifying and selling the most suitable storage solutions. This role supports the Branch Manager in driving sales performance, increasing revenue, and ensuring the store is maintained to a high standard.
Key Responsibilities:
Sales Performance & Customer Engagement
Proactively manage customer enquiries, offering tailored storage solutions and promoting additional products such as packaging and insurance to enhance revenue.
Follow the full sales process, actively converting enquiries into customers by promoting products and services effectively.
Maintain up-to-date knowledge of unit availability and demand patterns (e.g., seasonality, unit sizes).
Understand and work towards achieving branch revenue targets.
Stay informed about competitors and their promotional activities.
Deliver exceptional service throughout the customer journey, ensuring satisfaction and repeat business.
Address and resolve customer concerns, escalating issues to the Branch Manager when needed.
Operational Excellence & Store Standards
Adhere to all operational policies and procedures, ensuring consistent store standards.
Manage day-to-day administrative tasks, including processing invoices, handling banking, and managing customer contracts.
Support revenue protection by following debt collection procedures.
Ensure all packaging and retail stock is fully available, attractively presented, and correctly priced.
Take responsibility for maintaining the safety and security of the store and its customers.
Ensure compliance with company-wide policies, including those relating to debt recovery.
Encourage customers to share feedback using company-approved platforms.
Skills & Experience:
Experience in retail or telephone-based sales within a customer-facing environment is essential.
Background in 1-to-1 consultative selling is highly desirable.
Office administration experience is an advantage.
Personal Attributes:
Strong sales abilities, with confidence in following structured processes and converting enquiries into successful sales.
Excellent customer service skills-approachable, polite, and professional at all times.
Effective communicator-capable of discussing customer needs, resolving issues, and handling complaints calmly and constructively.
Organised and efficient-skilled in managing time and working to sales targets.
Motivated and eager to learn-keen to develop knowledge and contribute to the branch’s success.
For more information please apply through the link provided for the attention of David McCoy or email David at david.mccoy@osborne.ie call Osborne Recruitment on 01 5984334
If you are interested in finding out more about the above role and would like to be considered other suitable roles that we may have available for your skill set – please attach your CV via the link provided
Please submit your updated CV in Word Format
If you are living in Ireland and hold a valid work permit we would love to hear from you, if however you do not hold a valid work permit unfortunately we will not be in a position to assist you with your job search.#INDMCCOY
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Expected salary
€27000 – 29000 per year
Location
Northside Dublin
Job date
Wed, 04 Jun 2025 22:13:08 GMT
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