Sales Support Specialist

Job title:

Sales Support Specialist

Company

United Drug

Job description

Sales Support SpecialistPosition Overview:The Sales Support Specialist plays a crucial role in enhancing sales team efficiency and customer satisfaction by providing administrative, operational, and analytical support. This role ensures a seamless sales process through order management, data analysis, sales reporting, and customer support. The specialist also assists in sales presentations, logistics coordination, and CRM management, ensuring the team operates effectively and meets business objectives.Key ResponsibilitiesSales & Data Management:

• Prepare and customise sales presentations tailored to customer needs.
• Manage and update sales order forms, ensuring accuracy in pricing.
• Manage sales software and CRM systems, ensuring accurate and up-to-date data entry.
• Maintain and update Power BI reports, providing data-driven insights on sales performance, customer trends, and key metrics to field sales and SMT
• Support data-driven decision-making for sales strategies and management reports.

Field & Customer Support:

• Support the field sales team by providing relevant marketing assets, sales reports, and customer insights to drive effective client engagement.
• Execute targeted telesales campaigns and activate project-based initiatives, contributing to lead generation and customer relationship management
• Act as a key liaison between sales, Key Account Managers (KAMs), and customers, ensuring seamless communication, issue resolution, and alignment on sales strategies and objectives

Operational & Administrative Support:

• Provide administrative support to the Senior Management Team (SMT) as needed.
• Collaborate with cross-functional teams to improve sales processes and operational efficiency.
• Process and submit purchase orders (POs) through the internal system, ensuring accuracy and compliance with company procedures, and secure management approval as required.

Education & Experience:

• Bachelor’s degree in Business Administration, Sales, Marketing, or a related field (or equivalent experience).
• Minimum 2 years of experience in sales support, customer service, or administrative roles.

Key Skills:

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Experience with CRM software) and sales automation tools.
• Knowledge of Power BI is a must for sales reporting and analytics.
• Strong attention to detail, ensuring accuracy in data management and reporting.
• Excellent communication skills (both written and verbal) for effective internal and external interactions.
• Strong customer service orientation, with the ability to build and maintain positive client relationships.
• Problem-solving mindset, capable of quickly addressing sales process challenges.
• Team player, with the ability to work collaboratively and support sales targets and objectives.
• Adaptability, able to manage multiple tasks in a fast-paced environment.

About PHX Ireland & PHOENIX GroupPHX Ireland Group is Ireland’s leading fully integrated healthcare provider. We deliver health.We are comprised of United Drug, Ireland’s leading pharmaceutical wholesaler and distributor; McCabes Pharmacy, Ireland’s leading community pharmacy chain; and TCP Homecare, innovators in clinical home nursing services and direct to patient delivery solutions.PHX Ireland Group employs over 1,800 people, operates 5 distribution centres and pharmacies nationwide, delivering over 85 million packs to Irish pharmacies and hospitals and serving 500,000 patients each year. By working together to provide these solutions, PHX Ireland can enable a sustainable healthcare system and support Irish Healthcare.PHX Ireland is part of the PHOENIX group, Europe’s leading healthcare provider. Headquartered in Mannhein, Germany, the PHOENIX group brings together more than 48,000 employees from 29 countries, includes 223 pharmaceutical distribution sites, and more than 3200 owned pharmacies and 17000 partner pharmacies. Every day, the PHOENIX group makes an important contribution to comprehensive and safe healthcare in Europe.We strive to foster an open and inclusive environment, embracing applications from individuals of all backgrounds. Our commitment lies in ensuring an accessible interview process for all candidates. If you require additional support or accommodations to attend an interview, we kindly encourage you to reach out to

Expected salary

Location

Dublin

Job date

Wed, 26 Mar 2025 23:27:00 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (jobsnear.org) you saw this job posting.