Sea Logistics Customer Care Representative – Import , Bilingual

It’s more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You as Customer Care Representative will be the engine of Logistics utilizing a high energy approach, you will clearly identify current customer needs for our service and how they can benefit from partnering on every shipment. Providing excellent customer service is essential in this position. Navigating customers way through this global organization means taking a holistic approach for efficient transitioning the information and insight to your counterparts for flawless execution.

How you create impact

• Learn about what drives your customers’ business and how to support their current and future business goals by creating clear open communication channels
• Promote pro-active and consistent engagement with the Operational Care Centre (OCC) to transition customer information for flawless operations execution
• Ensure quality of information transition to the OCC to reflect the level of quality each new customer expects from a premier organization
• Ensure that the experience during implementation is designed around the customers’ business and day-to-day realities
• Understand standard specific shipping requirements and consistently offer best solutions but be quick to adapt to changes that may arise and affect “normal” shipping patterns
• Efficiently facilitate your customers ability to obtain quotes for any business mode that is the best fit for that particular shipment
• Document clear rules of engagement with counterparts with the end goal of producing an overall high level of quality to support specific business requirements customer by customer
• Maintain an open-minded approach when faced with customer issues, facilitate solutions with appropriate counterparts, follow up consistently (internally and externally), document issues to create a 360 degree view of the customer with the ultimate goal to turn a negative experience into a positive experience for the customer.
• Become the resource of timely and relevant information that may impact your customers’ business to adjust planning, budgets, etc.,to mitigate their risk
• Guide customers through Kuehne+Nagel on-line tools that support their goals (ie. efficiency, planning, visibility)
• Pinpoint areas of improvement collaboratively with customers and facilitate improvement initiatives that are impactful
• Develop a level of understanding for your customers’ business to offer solutions with a holistic view of the customer

If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs

What we would like you to bring

• College diploma or Bachelors degree in business, Transportation Administration or International Commerce preferred
• 3+ years of Sea Logistics Imports and Freight Forwarding experience
• Bilingual in French and English is required
• Proficient with Microsoft Office Suite, particularly Excel
• Dangerous Goods Regulations (DGR) and CIFFA certificates is considered an asset

What’s in it for you

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-RT1

Who we are

Logistics shapes everyday life – from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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