Seasonal Customer Service Representative – Langley

Why do we need you ?

Schedule: Monday to Friday

Status: Full Time, seasonal (1 year), On-site

Here’s what you’ll be responsible for in this role

This position is responsible for ensuring that all incoming customer/sales calls, in person orders and e-mails are serviced thoroughly and professionally, by following through on quoted delivery dates, pricing and resolving customer concerns at one our busiest branches. You will work with a great branch team to deliver the following:

• Understand customer needs and advise best solutions for a positive customer experience
• Address client inquiries regarding order status and complete order adjustments in a timely manner and creating new customer accounts for sales team
• Verify pricing and availability of product with outside sales/customers. Adjust pricing for customers when necessary and apply refunds/returns for customer accounts
• Liaise with head office and other branches from across Canada to solicit inventory to meet customers’ needs
• Updating, referencing, and maintaining customer accounts in our inventory/CRM system
• Enter orders for other branches in accordance with procedures for special materials and interbranch shipping
• Updating and referencing the company’s CRM system (Oracle)
• Supply and inform clients of pricing, credit terms as well as entering orders in system
• Investigate and troubleshoot customer service issues and offer solutions to our customers achieve their goals
• Other duties as required.

Is this job for you ?

Here is what’s important to have to apply:

• Strong team player with excellent customer service skills and able to build and maintain lasting relationships with customers
• Proactive & Positive to think like a customer, act like an owner, provide solutions and execute with impact
• 2+ years’ experience in a similar role dealing with customer in-person
• Exceptional verbal and written communication skills
• Strong problem identification and resolution skills
• Computer experience: Microsoft Office,
• Excellent organizational skills and attention to detail
• Enjoys working in a fast-paced customer facing environment.

A little more about us

WHY WORK WITH US?

Kaycan is committed to creating a diverse environment and is proud to be an equal opportunity employer. Upon request, Kaycan will provide reasonable accommodation for disabilities to support participation of candidates in all aspects of the recruitment process.

At Saint-Gobain, our employees have pride in belonging to an organization whose culture is made up of these core values: Trust, Empowerment, & Collaboration. Our company encourages diversity and inclusion in all its forms while our products make the world a more beautiful, safer, and sustainable home.

To make sure nothing is forgotten

Kaycan is a subsidiary of Saint-Gobain — the world’s largest building materials company with a 350-year legacy of innovation and growth. Saint-Gobain group is leader in sustainable product development and environmental stewardship. We’re proud to that Saint-Gobain North America was recognized by Top Employers institute as on the best workplaces in North America & Canada.

Kaycan has an exciting career opportunity for a Seasonal Customer Service Representative based in Langley to join our team. This is a great chance to join a Top Employer and contribute to our growth and success.

Legal Statement

Certain locations require pay information be provided in job postings. Saint-Gobain aims to deliver a comprehensive Total Rewards package to support our employees’ wellbeing and help improve daily life for themselves and their families. We believe in the importance of pay transparency in what we offer potential candidates. Provided is the national pay range for this position which is $40,000 to $45,000 per year.

However, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.

In addition to base salary, this position is eligible for an annual bonus. The targeted bonus amount is TARGET BONUS 7% of base salary based on company and individual performance measures.

The Total Target Cash range (base pay and annual bonus) for this position, is $42,800 to $48,150. Bonus payments are part of variable compensation and by nature can vary based on company and individual performance and is not a guarantee.

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