Seasonal Opportunity, Customer Service, Store Accounting Resource Centre

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country’s largest employers, coupled with our commitment to positively impact the lives of all Canadians, provides our colleagues a range of opportunities and experiences to help Canadians Live Life Well®.

At Loblaw Companies Limited, we succeed through collaboration and commitment and set a high bar for ourselves and those around us. Whether you are just starting your career, re-entering the workforce, or looking for a new job, this is where you belong.

Customer Service, Store Accounting Resource Centre (SARC) – Coordinator, Accounts Receivable (SDM)

Shoppers Drug Mart is currently seeking highly motivated candidates to fill the position of Customer Service, Store Accounting Resource Centre Co-ordinator within our Enterprise Business Services team. This position interacts with internal customers to provide information in response to inquiries. The co-ordinator will be involved in supporting and guiding 1350 stores with inquiries related to financial processes. As part of this role, successful candidate will be focused on training and supporting the stores through the implementation of our Enterprise Accounts Receivable initiative.

Key Responsibilities

• Providing guidance to the stores in reconciling their accounts receivable with what’s being purchased by corporate.
• Supporting stores on setting up their patient and customer master data
• Ensuring store administrators have the skill and knowledge to manage their accounts receivable.
• Identify gaps in accounts receivable processes and facilitate required changes.
• Communicating with retail finance and operations on store execution and identifying where additional training is required.
• Being able to effectively manage high volume of incidents while meeting Service Level Agreements.
• Providing feedback
• Supporting other SDM store related initiatives as required

Requirements and Skills

• Previous applicable retail experience, minimum 2 years or a combination of finance related education and experience.
• Strong written and verbal communication skills and ability to effectively communicate with management
• Possess a customer centric mindset and have ability to negotiate positive outcomes for both the business and the store
• Strong organization and time management skills, with the ability to prioritize and multitask daily activities in a fast-paced environment.
• Analytical and problem-solving skills
• Strong interpersonal and collaboration skills with ability to develop strong relationships
• Ability to complete time sensitive tasks effectively.
• Strong working knowledge with Excel/Word/Outlook/Teams working in a Windows environment.
• Familiarity with SAP, HighRadius and Microstrategy systems considered an asset.
• Ability to work independently or as part of a larger team
• Self-motivated and agile to work remotely when possible
• 4-1 Work

Our commitment to Sustainability and Social Impact is an essential part of the way we do business, and we focus our attention on areas where we can have the greatest impact. Our approach to sustainability and social impact is based on three pillars – Environment, Sourcing and Community – and we are constantly looking for ways to demonstrate leadership in these important areas. Our CORE Values – Care, Ownership, Respect and Excellence – guide all our decision-making and come to life through our Blue Culture. We offer our colleagues progressive careers, comprehensive training, flexibility, and other competitive benefits – these are some of the many reasons why we are one of Canada’s Top Employers, Canada’s Best Diversity Employers, Canada’s Greenest Employers & Canada’s Top Employers for Young People.

If you are unsure whether your experience matches every requirement above, we encourage you to apply anyway. We are looking for varied perspectives which include diverse experiences that we can add to our team.

We have a long-standing focus on diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our colleagues, candidates and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Please Note:

Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.

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