Second Line IT Support

Job title:

Second Line IT Support

Company

Hewett Recruitment

Job description

We’re looking for a proactive IT Support Analyst to deliver 2nd line IT support. You’ll work closely with the IT team to maintain, improve, and support IT systems, ensuring all stakeholders can work effectively. This role involves a mix of desktop support, IT infrastructure administration, and providing training to staff.Key Responsibilities:

• Provide 2nd line IT support and escalate complex issues as needed.
• Maintain IT assets, ensuring accurate records and smooth allocation to users.
• Support and administer IT systems, including Microsoft 365, network infrastructure, and safeguarding solutions.
• Deliver training and create knowledge resources to upskill stakeholders.
• Ensure compliance with IT policies, including cybersecurity and data protection.

What We’re Looking For:

• A passion for IT and technology with experience in a similar role.
• Knowledge of Microsoft operating systems, Office 365, and basic networking skills.
• Strong customer service, problem-solving, and communication skills.
• Relevant IT qualifications or a willingness to achieve them.

Desirable Skills:

• Experience with ITIL frameworks and enterprise IT solutions.
• Knowledge of scripting, automation, and network infrastructure.

Special Requirements:

• Must be able to drive and have access to own transport for travel across sites.

Why Join Us?
You’ll be part of a collaborative team, with opportunities for training and professional development. This role offers variety ancareer growthInterested? Apply today and become a key part of our IT team!Second Line IT SupportGloucester Posted about 18 hours agoShare this jobSign up for job alertsIf you are a human, ignore this fieldCreate alertYou agree to ourLatest JobsGreat MalvernPermanent£26000 – £31000 per annumLedburyTemporaryUp to £12.62 per hourGloucesterPermanent£30000 – £35000 per annumGreat MalvernTemporary£13.74 – £15.38 per hourEveshamPermanentUp to £42848 per annumProudly accredited byFollow UsContact Us+441562 69090hello@hewett-recruitment.co.uk1 Bridge Street, Kidderminster, DY10 1BN+441905 613413hello@hewett-recruitment.co.ukGround Floor, 24 Foregate Street, Worcester, WR1 1DN© Copyright 2025 Hewett Recruitment. All Rights ReservedLouise Hewett Recruitment Limited. England. Company No. 01504560. 1 Bridge Street, Kidderminster, Worcestershire DY10 1BN

Expected salary

£35000 per year

Location

Gloucestershire

Job date

Wed, 28 May 2025 23:48:29 GMT

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