jobsnear.org
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
The Intraday team ensures a consistent quality customer service experience for members, sponsors and providers who contact the SLF Canada Customer Care Centre (SLFC CCC) by monitoring all intraday demand, optimizing resource allocation and providing recommendations/insights to our Operations partners. This encompasses the management of the work schedules for approximately 1100 Call Centre staff in collaboration with on-site operational and training leadership. You will work in a fast-paced and dynamic environment.
The Senior Analyst is a key member of the intraday team providing leadership to junior staffing and driving innovation within the Intraday team.
Main Accountabilities:
As a Senior Analyst, Intraday Workforce Management you will:
Competencies:
To shine in this position, you must have the following competencies:
Assets:
What’s in it for you?
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to thebrightside@sunlife.com.
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range:
53,800/53 800 – 87,400/87 400
Job Category:
Business Analysis – Process
Posting End Date:
19/07/2024
Apply
To help us track our recruitment effort, please indicate in your cover/motivation letter where (jobsnear.org) you saw this job posting.
Job title: Process Safety Specialist Company Anglo Technical Recruitment Job description Job descriptionOur client is…
Job title: IT User Support and Training Specialist Company European Dynamics Job description We currently…
Job title: Restaurant Manager Company Noel Group Job description Job DescriptionI'm seeking an experienced and…
Job title: Customer Service Advisor Company BT Job description Full time: PermanentSalary: £23,504 rising to…
Job title: Service Co-Ordinator Company Elk Recruitment Job description Position: Service Coordinator Location: Dublin West…
Job title: Pharmacist Manager -Pharmacy Services Company LloydsPharmacy Job description About The RoleRole Purpose:We are…
This website uses cookies.