Senior Analyst, Payment Operations & Risk

Job title:

Senior Analyst, Payment Operations & Risk

Company

Squarespace

Job description

The Squarespace Payment Operations & Risk team is growing. We’re looking for a senior analyst that has a background in fraud/risk in either e-commerce, FinTech, online marketplaces, or similar digital businesses. You will help lay the groundwork in building a world class payments and risk operations group while working with Finance, Customer Operations, Security, and Trust & Safety teams to ensure that fraudulent behavior is identified and reduced on the platform.You will report to the Payment Operations & Risk Manager and work from our office in Dublin (hybrid).RESPONSIBILITIES

• Continuously monitor and evaluate fraud and portfolio risks through internal & external reports and tools
• Investigate/resolve escalated cases of account suspensions
• Conduct merchant and transaction level risk reviews
• Make decisions to approve/reject/escalate users for further information
• Maintain and improve current risk reporting
• Partner with Finance team to investigate chargebacks
• Partner with Customer Operations team to resolve escalated client issues
• Identify fraud rings and patterns of abuse
• Investigate/resolve payment related issues or exceptions
• Help with designing, implementing, and monitoring new methodologies and metrics for risk process and policy effectiveness.
• Provide training and mentorship for new Risk Analysts as the team expands

QUALIFICATIONS

• 4+ years of experience evaluating and mitigating merchant risk for loss or fraud.
• Knowledge of payment processing, underwriting, financial statements, and basic bank and association rules
• You have experience working with risk & payments tools like Sift, Kount, Stripe, Plaid, Accertify, Adyen, etc. and feel comfortable learning and exploring new software to improve our service
• You have experience using data to back up assumptions and make recommendations
• You’re collaborative and know how to connect the dots between teams and manage cross-functional initiatives
• You are curious, like to dig for answers to the unknown, and are comfortable making decisions autonomously

Benefits & Perks

• Health insurance with 100% covered premiums for you and your dependent children
• Fertility and adoption benefits
• Headspace mindfulness app subscription
• Retirement benefits with employer match
• Flexible paid time off
• Up to 20 weeks of paid family leave
• Equity plan for all employees
• Commuter benefit in the form of reduced tax
• Education reimbursement
• Employee donation match to community organizations
• 6 Global Employee Resource Groups (ERGs)
• Free lunch and snacks
• Close proximity to cultural landmarks such as Dublin Castle and St. Patrick’s Cathedral

About SquarespaceSquarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit .Our CommitmentToday, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.#LI-HybridThank you in advance for providing the following details about your work history from your resume! This helps us ensure that your candidate information is accurate and consistent during the hiring process.

Expected salary

Location

Dublin

Job date

Sat, 09 Mar 2024 08:30:39 GMT

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