Senior Cloud Telecom Engineer

Job Details

Description

• Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and heard-of-hearing!

Benefits 

• Paid Vacation Time and Paid Sick Time and Paid Holidays
• 401k 6% match with immediate vesting
• Nationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)
• TeleDoc
• HSA company match
• 3 Medical plan options including a Low Deductible PPO Medical Plan Offering
• Employee Assistance Program
• Engaged Employee Resource Groups
• Outstanding Learning and Career Development Opportunities
• This position can be 100% Remote or Hybrid for local candidates

Essential Duties and Responsibilities

• Provide input for the design, analysis, implementation, and troubleshooting of telecommunications systems including VoIP, SIP, Unified Communications and Quality of Service (QoS)
• Work with Cloud centric technologies, AWS Chime, and similar cloud technologies supporting telco.
• Manage and troubleshoot complex telecom network infrastructure issues.
• Document and drive issues through resolution, escalating to stake holders and IT management as necessary.
• Monitor, maintain and document all our VoIP/TDM related platforms.
• Configure and administer Virtual SBC and CUBE.
• Work with telecom vendors and drive solutions needed to support a global footprint.
• Develop and promote infrastructure technology standards through automation and service-based development.
• Monitor traffic usage for customers and identify potential problems.
• Other duties as assigned.

Supervisory Responsibility

This position has no supervisory responsibilities.

Education

Prefer a 4 Year / Bachelors Degree in Telecommunication, Computer Science, or related field, or equivalent work experience.

Experience

5 years in telecom enterprise level environment administrating VoIP Systems and SIP trunk services implementation

• Experience with AWS Chime supporting telco in a global enterprise environment.
• Experience with Amazon Connect & similar IVR technologies in Cloud.
• Experience with advanced telecommunication systems including VoIP, SIP, and Unified Communications.
• Expertise in the implementation of Unity, UCS, Cube, CUCM, UCCX and other telecom tools.
• Experience with deployment of voice SBC in cloud, Oracle SBC preferred.

Knowledge, Skills, and Abilities

• Extensive Knowledge of SIP, RTP/SRTP, Open SIPs
• Hands on experience using Amazon Chime and similar SIP technologies.
• Hands on experience with Session Border Controllers is a must.
• Experience with Cloud SBCs/PSX is a must.
• Strong knowledge of Wireshark or other IP protocol analyzers.
• Experience with IP Networking, TCP/IP, UDP, TCP, NAT, VLAN, QoS etc.
• Experience with Software defined SIP networking architecture.
• Hands-on experience in Telecom and IVR Engineering and Administration.
• Hands on experience supporting Open SIPS implementation.
• Experience with Collaboration tools such as Cisco Webex, Amazon Chime, Microsoft Teams using voice integration.
• Flexible schedule, including being available for on-call support.
• Expert analytical and problem-solving skills.
• Excellent communication skills (verbal, non-verbal & written) and ability to communicate technical topics in an understandable form.
• Ability to work independently and in a team environment.
• Ability to multitask, prioritize tasks effectively, and manage projects successfully.
• Attention to detail.
• Self-starter with the ability to independently resolve issues and deliver results.

Working Conditions and Physical Requirements

• Ability to sit and/or stand at a desk and work with a computer for extended periods of time.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components

Equal Employment Opportunity:

CaptionCall and Sorenson Communications are an EOE, Disability/Age Employer.

Company Summary

Our Mission…Harnessing the power of language, we connect diverse people and enrich the human experience. 

Our Vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. 

As one of the world’s leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services.

Sorenson’s impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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