Senior Customer Account Manager

Description

Purpose Driven Career

Spend your days making a difference, not just working for a living. At Galvanize, we help our 7,000 customers in 140 countries make a direct impact on the world every day. We do that by creating security, risk management, compliance, and audit software that uncovers fraud, waste, and abuse in their organizations.

Headquartered in Vancouver, Canada, with an award-winning culture, we’ve grown to include ten global offices. We work with the best customers and coworkers, tackling strategic business challenges and building awesome careers. Our Values are Customer Intensity, Embracing Ambiguity, and Authenticity, and they influence everything we do.

The Senior Customer Account Manager (CAM) is responsible for handling the most strategic portfolio of customers at Galvanize which make up the highest percentage of the company’s annual recurring revenue. As the primary relationship owner for their portfolio of customers, the Sr. CAM is responsible for revenue growth and net retention of these customers in strong partnership with the designated Client Partner. The Sr. CAM will act as the lead point of contact for all key matters within their portfolio and work cross-departmentally to ensure the needs of the customer are met to ensure adoption, ongoing renewals and future expansion.

Responsibilities

• Developing a solid and trusting relationship across the strategic portfolio of customers and with senior-level decision makers within each portfolio account.
• Developing a strong, on-going relationship and alignment with designated Client Partner, resulting mutual success.
• Drive client retention, subscription renewals, upsells and customer satisfaction
• Partner with internal cross-functional teams to drive customer goals and key performance metrics to guarantee success
• Manage customer activity with CRM for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues
• Focus on ensuring we maintain superior customer service levels, operational excellence and strategic insight
• Develop and execute account plans with Client Partner and other internal teams

What you need to succeed

• Experience in quota-carrying sales role at SaaS vendor
• Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business including senior-level decision makers
• Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations
• Demonstrated history of consistently overachieving performance target
• Practical knowledge and mastery of enterprise sales methodologies
• A focus on relationships, able to gain trust through communication, expectation setting and completion of planned deliverables
• Business acumen, sound decision making, analytical and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships
• Demonstrated ability to work independently and remain motivated
• Experience working with a CRM system (Salesforce.com preferred)

Why you’ll love working here

1. You’ll tackle unique challenges and face the unknown often, supported by an amazing team who really want you to succeed.
2. Your growth opportunities are endless. From professional development to job shadowing, we’ll work with you to make your career goals happen.
3. You’ll become part of a greater community. We believe in mentorship, supporting students to explore opportunities in STEM, and many other important causes.
4. You’ll be paid well and enjoy great benefits, 401k, generous vacation and other perks to keep your mind and body healthy, paid days off to volunteer in your community, relocation opportunities to our international offices and more.

Ready to apply?

Thanks for your interest! Apply at wegalvanize.com/careers. Once we’re reviewed your application and determined it’s a match, we’ll reach out with next steps. Please note that due to the high volume of applications received, only short-listed candidates will be contacted. 

We invite you to check us out on wegalvanize.com, Facebook, Twitter, LinkedIn, and Instagram.

Galvanize welcomes applications from all candidates who meet our job requirements. Galvanize does not discriminate based on race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, disability, genetic characteristics or a conviction for which a pardon has been granted or a record suspended.