Senior Delivery Manager (12 month FTC)

Job title:

Senior Delivery Manager (12 month FTC)

Company

Asos

Job description

Company DescriptionWe’re ASOS, the online retailer for fashion lovers all around the world.We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgement, and channel your creativity into a platform used by millions.But how are we showing up? We’re proud members of Inclusive Companies, are Disability Confident Committed and have signed the Business in the Community Race at Work Charter and we placed 8th in the Inclusive Top 50 Companies Employer list.Everyone needs some help showing up as their best self. Let our Talent team know if you need any adjustments throughout the process in whatever way works best for you.Job DescriptionThe DetailsThe Senior Delivery Manager will lead on the delivery of roadmap items involving cross functional work at ASOS Customer Care. The role holder will oversee multiple backlogs of delivery within the Customer Experience and Transformation function. They will lead Project Managers / Squad Leads and work closely with a range of other teams like to shape and manage the backlog of transformative work. They will work closely with internal and external partners to ensure business requirements are understood, resources are committed to delivery and projects are kept on track.The Senior Delivery Manager will work across the whole portfolio of work in customer care as well as multiple technological solutions. They must be confident and assertive where required and work pro-actively to resolve blockers or issues to delivery, including escalation where required. The Senior Delivery Manager will bring the best of Agile Scrum together with Project Management to ensure Customer Care Achieve their Strategic Priorities.What you’ll be doingLead and oversee critical project and delivery resources, at times, across multiple change methodologies and mechanisms including operational readiness, waterfall delivery, agile scrum, amongst othersPlan work, backlogs and resource in sufficient detail to ensure integration of all activities and identification of any dependencies across squads, teams and initiativesTo be adaptive when it comes to planning, forecasting, estimating and managing ambiguity across delivery of multiple projects, squad deliverables and business initiativesBe the key point of contact when it comes to change delivery in customer care and hold the pen on priority deliverables across our scrum and change teamsAble to communicate the plan, planning assumptions and progress to a range of stakeholders in customer care and the wider businessPro-actively manage priorities, risk and resources and budget with internal stakeholders and or external providersEnsure all necessary cross-functional resources are identified and committed to the delivery plan, using story points to effectively manage capacity and velocity across squads and teamsCommunicate at all levels to ensure that all key delivery resources understand their roles and responsibilitiesWork with the Change Manager and Leadership teams to ensure there is alignment on broader Customer Care roadmap and in relation to priorities and the landing of change into the operation and to our customersBe an anchor point into technology teams and third party teams to ensure shared and/or dependent deliverables are prioritised in line with agreed roadmapsQualificationsAbout YouExtensive experience in the role of a Scrum Master delivering solutions using Agile approaches, including using data to identify challenges and opportunities, can also metrics such as velocity.Promote an ethos and culture of self-managing teams, demonstrated ability to identify dependencies, issue & risks and aim to resolve them independently within the ScrumIdentifies and implements ways to improve team, process and service performance and suggests and implements changes to how the team operatesA track record in facilitating Scrum ceremonies to achieve outcomes and understanding of Scrum roles, tools, practices, values and principles; as well as ability to implement capability uplifts in basic concepts such as Scrum events, user stories, agile techniques etcUses multiple disciplines to chieve desired outcomes and can demonstrate clear value of agile scrum with evidence of supporting and guiding others on agile methodologiesProficient in clearly explaining distinctions between waterfall and agile methodologies, as well as clarifying the roles and responsibilities needed to build effective self-organising teamsPartners with, coaches and supports the Product Owner in leading the backlog to ensure it is properly prioritized and appropriately sized and it is articulated and understood by the scrum teams and stakeholdersAbility to articulate the difference between output and outcome focus, as well as problem solve and conflict manage where required to delivering business valueAbility to ensure visibility and facilitate good communication both within the team and other stakeholders of varying hierarchyGood understanding and experience of a contact centre environmentAble to demonstrate initiative, has a proactive approach to workload whilst navigating obstacles and not shying away from difficult conversationsSupporting our culture by championing Diversity, Equity & Inclusion strategies.The role holder will have great interpersonal skills and ability to work with stakeholders of varying hierarchy. They will be a results and goal focussed individual who can meet deadlines without supervision; the ability to work under pressure and provide leadership through a culture of ownership.QualificationsCertified Srum Master / Professional Scrum Master (CSM / PSM)In-depth understanding of agile projects and lifecycleGood understanding of release management practicesCoaching/Mentoring skills focused on the Agile MethodologiesProject management practitioner or good experienceAdditional InformationBeneFITS’Employee discount (hello ASOS discount!)ASOS Develops (personal development opportunities across the business)Employee sample salesAccess to a huge range of LinkedIn learning materials25 days paid annual leave + an extra celebration day for a special momentDiscretionary bonus schemePrivate medical care schemeFlexible benefits allowance – which you can choose to take as extra cash, or use towards other benefitsWhy take our word for it? Search #InsideASOS on our socials to see what life at ASOS is like

Expected salary

Location

Watford, Hertfordshire

Job date

Fri, 13 Dec 2024 23:32:32 GMT

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