Senior Director, Customer & Sales Engagement

Who we are

Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.

The opportunity

Senior Director, Customer & Sales Engagement

Location: Teva Canada (Montreal or Toronto)

Teva Canada is looking for a dynamic Senior Director to lead our Generics Retail Sales business across the country. In this key leadership role, you will manage the sales organization and customer operations, including customer service, demand planning, sales analytics, and sales force effectiveness.

As part of the Canadian Leadership Team, you will collaborate closely with internal teams (marketing, supply chain, finance) and directly oversee a team of ~50 across 3 departments, fostering a culture of performance and continuous development. Reporting to the VP-General Manager, this role requires a combination of strategic vision and operational expertise to drive customer engagement and business growth.

How you’ll spend your day

• Strategic Leadership: Develop and execute plans to grow generics retail sales, drive engagement and enhance customer operations, including service, demand planning, and analytics.
• Cross-functional Collaboration: Work closely with internal functions to ensure alignment on strategies, objectives and customer needs.
• Team Management: Lead, mentor, and develop a team of ~50, with a focus on the national retail sales group.
• Target Setting: Set sales goals, monitor performance, and drive initiatives to achieve revenue growth and successful product launches.
• Customer Relations: Build strong relationships with customers, expanding business opportunities and maximizing market demand.

Your experience and qualifications

• Bachelor’s degree (MBA preferred).
• 7+ years of sales leadership in pharmaceuticals (preferably generics), with strong knowledge of the Canadian retail pharmacy market.
• Progressively evolving leadership experience managing functions in one or more relevant area business area (marketing, product management, customer service, supply chain etc.).
• Strong strategic and operational skills, with a proven ability to lead cross-functional sales teams and drive business success and innovation.
• Proven ability to lead large teams, manage budgets, and drive change.
• Up to date knowledge of current and emerging technology and data within the industry and understands its implications from a competitive standpoint.
• Excellent communication skills; bilingual in French & English preferred.

Enjoy a more rewarding choice

Make an Impact: Shape the future of Teva’s generics business in Canada.

Leadership: Lead a talented team to achieve big results.

Collaboration: Partner with diverse teams across the business.

Career Growth: Opportunities for development within a leading global pharmaceutical company.

Already Working @TEVA?

If you are a current Teva employee, please apply using the internal career site available on “Employee Central”. By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply: Internal Career Site

The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.

Teva’s Equal Employment Opportunity Commitment

Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva’s global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

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