Senior Field Network Support Analyst

About Us:The Corporate Networking organization within Oracle Cloud Infrastructure (OCI) designs, deploys, operates, and supports employee connectivity solutions and services for Oracle. We manage Corporate Offices, On-Prem Data Centers, wired/wireless networks, WAN connectivity, and related services such as VPN and IDS/IPS.

We are looking for an experienced network and security analyst with a strong technical background to help us transform the corporate network. As a Network Analyst, you will be responsible for the delivery and operation of critical employee connectivity services. You will work with peers, management, and project managers to develop and deliver point solutions, maintain network services, and provide escalation support for the Operations team. You should be comfortable working in a fast-moving environment that requires agility and the drive to deliver. You should be comfortable taking on new challenges that develop your skills. You should be able to travel to complete network hardware installations and perform other hands-on work at regional offices.

Experience

General

• Good written and verbal English communication skills
• Effectively communicate with people on both a technical and non-technical level
• Ability to work with a global, remote workforce
• Self-motivated professional with the ability to work in a pressured production environment while not compromising on the quality of the service provided
• A focus on customer service / satisfaction.

Specific

• Experience with network and network security technologies, including:
• Protocols such as BGP, TCP, IPv4, IPv6, DNS, DHCP, SSL
• Routers and switches such as Cisco Nexus, Juniper MX, and Arista
• Firewalls such as Fortinet, Juniper, and Palo Alto
• Load balancers such as F5
• Experience with routing and switching
• Knowledge of Cloud Infrastructure platforms like OCI, AWS, Azure and/or GCP (including Networking)
• Demonstrated ability to quickly troubleshoot technical problems to root cause to restore service
• Work jointly with automation and monitoring teams to develop service-based monitoring metrics for security and routing functions

Preferred Skills (optional)

• CCNA / CCNP Security OR Fortinet Network Security Expert (NSE) or equivalent
• Practical experience developing and running scripts or other automation technologies
• Technical understanding and practical application of network protocols and technology
• VPN – IPSEC and SSL
• Firewalls and load balancers, security policy management
• Network / Security monitoring tools such as: SNMP, MTRG, Prometheus and Grafana etc.
• Technical understanding and practical application of security support
• Technical understanding and practical application of DevOps
• Continuous Integration / Continuous Delivery & Deployment Tools
• Network as Code strategy
• Familiarity of IaaS/PaaS/SaaS infrastructure/environments
• Integration technologies (APIs)
• Scripting experience in Ansible, Python, Terraform, and others

Career Level – IC3

• Deploy office LANs, WANs, and wireless networks, including routers, firewalls, load balancers, switches, and other hardware
• Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems
• Work within an Agile team to deliver network and security solutions
• Transition solutions successfully into Network Operations
• Identify opportunities to automate responses to common operational problems and requests
• Ensure compliance, configuration and data quality levels are maintained
• Work with internal stakeholders
• Respond to escalations to identify the root cause of an outage and coordinate the corrective action in line with existing procedures and practices
• Provide on-call support services as needed
• Document work instructions or procedures
• Travel to complete hands-on tasks at different office locations globally

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. 

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. 

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