Senior HR Service Specialist Supervisor

Job title:

Senior HR Service Specialist Supervisor

Company

Advanced Micro Devices

Job description

Job Description:This role will report to the global leader of our AskHR Contact Center team and be the global leader’s point of contact for the EMEA region.Responsibilities include:

• Managing a small team of agents (currently contractors) that respond to HR Tier 1 inquiries on EMEA and Globally applicable topics
• Handling escalations and ensuring the team and our knowledge resources are up to date for all changes for the region
• Reviewing AI Agent user feedback for continuous training opportunities
• Understanding the operational data for the region, sharing trends with partners and leadership
• Driving global operational improvements coordinating with Americas and Asia colleagues
• Responding to employee questions leveraging multiple channels as required based on volume
• Working independently but collaboratively on delivering, maintaining, and improving HR services, procedures, and processes to increase employee satisfaction, driving performance, and achieving results.
• Maintaining all compliance requirements of dedicated HR shared service processes.

Preferred experience:Experience working in a fast-paced, HR Shared Service environmentComfortable with ambiguity and matrix management organizations
Experience with HR case management systems and associated processes (preferably ServiceNow)Experience writing training documents and SOPs
Excellent interpersonal communication skills
High level of professionalism and strong analytical skills
Strong time management and work prioritization, ability to multi-task adaptability, and accountability.
Strong problem-solving abilities and attention to detailDemonstrates a strong ability to communicate clearly and effectively through a variety of channels and circumstances.
Strong process and procedure orientation with the ability to apply continuous improvement methods.
Must be customer-focused and comfortable working with a diverse group of people and able to work successfully within a teamExperience with AI Agents, a plusExperience providing support via Live Agent Chat, a plusAcademic credentials:Associates degree required
Bachelor’s degree in HR or business preferred#LI-DB1#LI-HYBRID

Expected salary

Location

Dublin

Job date

Thu, 24 Oct 2024 23:40:30 GMT

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