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Who are we?
Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.
Senior Manager, Customer Segmentation Analytics
Job Summary
We are seeking a highly skilled and experienced Senior Manager of Customer Segmentation Analytics to join Equinix’s Revenue Operations Go-To-Market (GTM) Insights & Analytics (IA) team. In this pivotal role, you’ll spearhead the transformation of our customer segmentation, tiering, and targeting methods into a cohesive enterprise model. Leading a skilled team, you’ll use advanced data-driven techniques like descriptive, predictive and prescriptive analysis, customer lifetime value/journey assessment, needs-based segmentation, and customer intent scoring. This will enable us to gain deeper insights into customer behavior and preferences, facilitating the delivery of exceptional customer experiences through proactive customer care and success engagement, and fine-tune revenue-generating GTM and route-to-market strategies.
Responsibilities
Analytics Strategy
Data Definitions & Integrity
Tool Selection and Development
Data Analysis
Business Planning/Recommendations
Client and Stakeholder Management
Thought Leadership
Qualifications
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
As an employee, you become important to Equinix’s success. Details about our company benefits can be found at the following link:
USA Benefits eBook
Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
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