Position Description
The Senior Network Administrator is responsible for designing, implementing, and maintaining Biola’s network infrastructure. This role involves ensuring the security, reliability, and efficiency of network systems. This senior technician will teach and train younger technicians to ensure best practices are followed, and will also routinely manage network improvement projects.
Alignment with Theological Positions
The person who fills this position must be someone who personally agrees with Biola’s Articles of Faith and who is supportive of the positions taken by Biola as contained in its Statement of Biblical Principles and Eschatology Teaching Position. As such, this person may not speak against or act in a manner inconsistent with these positions during the course of their employment at Biola.
Department
Information Technology
Supervisor
The Senior Network Administrator is under the supervision of the Director of Network Operations and works in close cooperation with the rest of the IT department.
Educational Requirements
- Relevant bachelor’s degree; candidates with experience in IT may also qualify
- Combined experience/education may substitute for minimum education
- 5+ years experience with network administration and operations
Work Requirements
- Non-exempt (02), full-time – 40 hours/week, 12 months per year
- This position requires personal attendance at Biola’s campus in La Mirada, California.
- Able to stoop, bend, climb ladders, pull wire, kneel, and crawl to make repairs, adjust, and/or install equipment
- Able to work on ladders, scaffolding, and other tall structures
- Must be available to work evenings and weekends as needed
- Valid California driver’s license
- Able to lift 50 pounds
Essential Duties
- Plan, design, install, configure, and maintain network hardware and software, including routers, switches, and wireless LAN controllers.
- Ensure availability, reliability, and recoverability of network systems, including campus LAN, remote building WAN and wireless WLAN
- Ensure availability, reliability, and recoverability of related network services, such as bandwidth shaping tools, DHCP, DNS, and VPN
- Manage all aspects of network security, including firewalls, VPNs, and intrusion detection systems
- Monitor network performance, troubleshoot issues, and provide technical support to end users and IT staff
- Create and maintain documentation on network configurations, processes, and procedures
- Manage routine backup processes to ensure data integrity and availability
- Mentor and develop associate network administrators (full- and part-time)
- Provide systems support and specialized training to the Tech Support staff as needed
- Rotate as an emergency contact, responding to system and service outages
- Document and update internal processes, procedures, and configurations
- Ensure that any equipment managed by the NetOps team is updated in the asset management system whenever moved
- Enhance expertise and demonstrate a desire to keep learning by attending occasional development opportunities including conferences, seminars, and online presentations
- Maintain job-related equipment and tools
- All other duties as assigned that the supervisor determines are appropriate
Required Skills/Qualifications
- Experience with network theory, architectures, and best practices behind enterprise network design, and integration
- Experience with Cisco network hardware, security features, software administration and implementation
- Proficiency in network protocols (e.g., TCP/IP, DNS), network security, and various network management tools.
- Experience with related network services, such as DHCP, DNS, and VPN
- Able to perform business and functional analysis regarding requirements for network service improvements
- Relevant certifications such as CCNA, CCNP, or equivalent.
- Demonstrated experience creating business and technical documentation for system and end-user communication
- Able to lay out a project and provide basic project management
- Able to use tact and diplomacy and maintain a high level of confidentiality
- Demonstrated aggressive problem diagnosis and creative problem solving skills
- Able to coordinate work involving both outside consultants and internal employees
- Able to bring valuable ideas and creative thinking/problem solving up for discussion
- Experience in Microsoft Office (Word, Excel, PowerPoint) and Adobe programs
- Able to stoop, bend, climb ladders, pull wire, kneel, and crawl to make repairs, adjust, and/or install equipment
- Able to work on ladders, scaffolding, and other tall structures
- Must be available to work evenings and weekends as needed
- Valid California driver’s license
- Able to lift 50 pounds
Other Desired Duties/Skills
- Knowledge of OSPF, BGP, EIGRP, and other routing protocols
- Experience with network monitoring tools like SolarWinds and ThousandEyes
- Strong commitment to customer service
- Strong team player and willingness to learn from others
- Excellent communication skills – written, verbal and interpersonal
- Able to juggle multiple tasks within the constraints of timelines and budgets
- Self-motivated to complete projects and learn new technologies
- Excellent organizational and time management skills
- Maintain a lifestyle in consonance with sound Christian principles and those promulgated by the institution. Participate in the spiritual growth, development, care and support of other employees.
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