Overview
DH is looking for a Network Engineer to support its Lebanon New Hampshire area facilities and enterprise network operations. This person would balance time working with current Network Engineering staff, Project/Facilities Managers, and directly with Clinic and Hospital Support Staff. The role is responsible for installation and configuration of diverse network hardware and triage and troubleshooting of operational hardware, systems and circuits. As such, this role requires experience or expertise in a wide range of Cisco network and security technology solutions and implementations. We are seeking a candidate that can hit the ground running, with emphasis toward candidates with solid and recent experience with Cisco’s newest firewall and wireless control systems. This position would be based in Lebanon, NH, but does serve our service regional facilities and would require occasional travel. This position would not be fulltime remote and does require direct on-site work.
Responsibilities
REQUIRED KNOWLEDGE AND SKILLS:
To perform this role successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- A minimum of 5 years of experience implementing and supporting a Cisco Systems based enterprise network, complex network equipment and control systems in a rapidly expanding enterprise environment is a must.
- Experience with Cisco IOS, IOSXE, NXOS, Enterprise Management and DNA Center. Cisco ISE/NAC, Cisco Wireless Control Systems, Cisco FP/TD Firewalls, InfoBlox IPAM, DNS, DHCP System are all essential in this position.
- Knowledge of and experience with, SPLUNK, Cisco Umbrella, WAN carrier equipment and Cisco VOIP solutions is a plus.
- Strong troubleshooting skills regarding, network components, both wired and wireless and NAC concepts. The ideal engineer can quickly identify and resolve problems with minimal supervision.
- LAN/WAN troubleshooting and configuration experience – Layer 2, Layer 3, Wireless
- Knowledge of networking protocols and components to include, but not limited to; TCP/IP, DNS, DHCP, OSPF, 802.11 etc.
- Scripting experience – PowerShell, Batch, Bash, Python is a plus.
- Proven ability to successfully analyze and perform problem resolution with an emphasis on user satisfaction.
- Excellent written, oral communications and documentation skills are important.
- Must be able to lift and carry up to 40lbs on occasion.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- SupportInstallation, basic configuration and troubleshooting of LAN/WAN network deployments, to include: switches, routers, firewalls, and wireless networking technologies.
- Produce and update technical documentation and diagrams supporting Engineering and Operations teams as part of regular operations and project requirements.
- Able to perform equipment upgrades, to include; racking, configuring, patching, testing and troubleshooting / diagnostics.
- Provide timely communication to the team, operations center and clients, during high stress incidents, notifying them of impending changes or agreed upon service impacts, attending required meetings.
- Able to respond quickly to changing support needs work in all manner of clinical areas
- Demonstrate good verbal and written communications and ability to cross train and interact with all manner of IT Support teams and staff as well as employees and vendor representatives.
ADDITIONAL DUTIES AND RESPONSIBILITIES:
- Participate in a team on-call rotation
- Demonstrated capability of quickly learning new technologies required for accomplishing all assigned tasks and any related project/implementation goals.
- Ability to work well independently and as part of an enterprise network engineering support team.
- Demonstrate appropriate sense of urgency working in production clinical environments, ensuring exceptional customer service and communication
- Develop in-depth knowledge of DH standards, procedures, policies and operations and how they relate to the enterprise operational needs and to uphold these standards in daily operations
- Coordinate with third party labor (remote hands) ensuring completion and quality control as per enterprise standards
- Ability to successfully analyze and resolve complex issues with an emphasis on user satisfaction
- Capable of supporting multiple tasks in a high-pressure environment maintaining a professional demeanor
Qualifications
- Bachelor’s degree with a minimum of seven years of data network management experience, or the equivalent in education and experience required.
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