The role of Senior Network Engineer is to support the IT operational activities of Project Infrastructure, supporting the Operation Manager to achieve the agreed SLAs as defined by the respective Master Service Agreement(s).
Support all Cisco Network devices and Checkpoint & Fortigate Firewalls, F5/Foundary/Radware load balacers, DNS, SDN, IPAM, Wireless,Tacacs and VPN
Configures, tests, and maintains LAN/WAN equipment and related services.
Able to rotate on 24×7 and to be on standby on a 12-hour shift basis
Perform regular monitoring and maintenance of the network infrastructure to ensure optimal performance and availability
Comply to ITSM/ITIL methodologies in daily operation e.g. Change, Incident, Service Request & problem management.
Respond promptly to Network incident, root cause analysis & provide temporary and/or permanent resolution of incidents escalated
Collaborate with network administrators and engineers to design and implement network upgrades, expansions, and changes, ensuring minimal disruption to network services.
Maintain network documentation, including network diagrams configurations, and standard operating procedures (SOPs).
Coordinate with vendors and service providers for network equipment procurement, maintenance, and troubleshooting.
Keep up-to-date with emerging networking technologies, trends, and best practices to recommend and implement network enhancements.
Provide technical support and guidance to end-users and other IT teams regarding network-related issues, troubleshooting steps, and preventive measures.
Monitor & measure the performance & availability of systems proactively; implement corrective actions identified to improve performance & service level availability.
Support service continuity measures i.e., backup/restore procedures & disaster recovery plan.
Skills for Success:
A Degree in Computer Science / IT or equivalent
A minimum of 4-5 years’ experience and above in Managing IT Service Delivery
Hands-on experience in F5 Load Balancer and IDS/IPS is required
Exposure in Cisco Wireless and ISE or equivalent is a strong advantage
Experience in Router, Switches, LAN/WAN is a plus
Strong technical competency with recognized professional certifications in either Network & Security or Systems domain
Ability to work on 12-hour shift or 24×7 whenever needed
