Senior Product Analyst

Job title:

Senior Product Analyst

Company

UnitedHealth Group

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.In healthcare, evolution doesn’t just happen. It takes innovation, imagination, and a passion for solving problems in new and better ways. And innovation is taking place at a lightning-fast pace every day at Optum.
As the fastest growing part of the UnitedHealth Group family of businesses, we’re expanding our team in Ireland and creating excellent opportunities for those who want greater purpose and more impact in their work. We’ll provide the investment, support, and resources to advance your career. You’ll provide the talent, ambition, and drive.As the Senior Product Analyst, you will be responsible for leading analysis and resolution of customer queries and implement best practice to ensure delivery of high quality Customer Service and Incident Management. In additional managing the customer experience for the Emisar Analytics Gateway products.Working Schedule:Careers with Optum offer flexible work arrangements and individuals who live and work in the Republic of Ireland will have the opportunity to split their monthly work hours between our Dublin or Letterkenny office and telecommuting from a home-based office in a hybrid work model.Primary Responsibilities

• Become a product SME (subject matter expert) and demonstrate the product features to external users, potential customers and business leaders as required.
• Develop, manage and examine user analytics to gain insight into user behavior.
• Lead User Engagement activities. Collate and present user feedback and contribute/influence roadmap planning for future enhancements based on user feedback and usage analytics.
• Manage, co-ordinate and execute User Acceptance Testing (UAT) of functionality pre-release. Understanding business requirements, generate adequate test plans, test cases based upon acceptance criteria and test records. Execute testing and provide sign-off ahead of production deployments as required.
• Generate and present operation reporting V key performance metrics, communicating with clarity in ways that can be understood by a variety of audiences, both verbally and in writing.
• Generate and deliver key communications in support of users such as Provisioning emails, Release notifications, Information Mtgs with Internal Users & all key Communications to both Internal & External users.
• Lead the management of Onboarding / Provisioning / Offboarding of users. Actively manage the Onboarding process tasks to meet required TAT for provisioning.
• Provide user support and training for solution rollout & onboarding of users. Provide & share supporting materials such as User manuals, Training videos, SOPs etc.
• Lead, develop document and maintain operational processes to support current and new products with focus on automation and continuous improvement.

Required Qualifications:

• Bachelor’s degree or equivalent experience
• Experience working in an operational support environment, supporting internal & external end users
• Good working knowledge of customer support principles with experience managing external customer relationships
• Demonstrated ability to manage the administration of user support and user provisioning activities
• Comfort in presenting/demonstrating application features and functionality to end users and stakeholders
• Experience with User Acceptance Testing and associated activities
• Demonstrated effective leadership, prioritization, and multi-tasking skills
• Ability to work with cross functional teams, work well under pressure in a demanding environment and be adaptable to change
• Ability to effectively communicate clearly and concisely with external customers and business leaders
• Proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook, OneNote)

Preferred Qualifications:

• Experience leading process improvement/optimization activities
• Experience with Incident Management tools such as ServiceNow
• Familiarity with the software development lifecycle
• Ability to quickly build subject matter expertise.

Please note you must currently be eligible to work and remain indefinitely without any restrictions in the country to which you are making an application. Proof will be required to support your application.All telecommuters will be required to adhere to the UnitedHealth Group’s Telecommuter Policy.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalised groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, civil status, family status, sexual orientation, disability, religion, age, race, and membership of the Traveller community, or any other characteristic protected by law. Optum is a drug-free workplace. © 2023 Optum Services (Ireland) Limited. All rights reserved.

Expected salary

Location

Dublin

Job date

Fri, 26 Jul 2024 22:28:27 GMT

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