Senior Salesforce Engineer
Intercom
Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance-all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.What’s the opportunity? 🤔We are looking for a Sr. Salesforce Engineer to join our Go-to-Market Systems Team. In this role you will be responsible for maintaining and supporting all things with our Salesforce instances as well as other tech tools integrated to it. We’re looking for someone passionate in implementing, configuring, troubleshooting and maintaining our business systems. By nature, you’re a problem solver and excited to troubleshoot issues that impair our sales / marketing / support processes and enjoy ambiguity.. Your favorite days are the ones where you helped someone solve a technical issue. You should have the ability to uncover deficiencies in our systems, solve them or escalate them properly, and work with other GTM team members and business operations team members to devise long-term scalable solutions.What will I be doing? 🚀
What skills do I need? 📖Salesforce Expertise:
Certifications:
Technical Skills:
Analytical Skills:
Other Skills:
Bonus skills & attributes 🙌
Benefits 😍We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us! 🙂
PoliciesIntercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our .Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.Is this role not quite what you’re looking for? to stay connected with us.
Dublin
Sun, 23 Jun 2024 07:17:14 GMT
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