Northern Marine Group
Job title:
Senior Service Delivery Analyst
Company
Northern Marine Group
Job description
The Senior Service Delivery Analyst will act in a second line capacity of the IT Department and will be responsible for managing, supporting, maintaining, and upgrading the on-board IT infrastructure of the Northern Marine fleet. The position holder will provide remote IT support, and when required, on-board support to our vessels. The position offers development in IT knowledge and communication skills in a multicultural environment.Key Responsibilities
- Provide remote support to vessels, crew and on-board support (when needed)
- Install, configure and troubleshooting physical/virtual machines, laptops, printers, mobiles, tablets, storage systems and network devices (hardware, operating systems and software applications)
- Participate in the design and implementation of our vessels’ IT infrastructure
- Monitor performance and ensure system availability and reliability
- Perform system and network updates/upgrades
- Maintain IT security and backup solutions
- Liaise with vendors, email providers and other IT personnel for problem resolution or when new tasks are needed
- Incident Management – review vessel support line queue and ensure tickets are owned and manged to resolution with focus on meeting SLA’s
- Travel to vessels to perform vessel refresh/Service Transition of new vessels into management
- Assist with the creation of knowledge base articles for consumption of both service delivery colleagues and end users.
- Highlighting Continuous Service Improvements (CSIP’s) to the Service Delivery Team Leader.
- Collaborate with stakeholders and application owners in the business to improve user awareness and knowledge of any new processes or procedure
- Supervise/Mentor Service Delivery analysts when there is a requirement to do so.
- Undertake other tasks that are considered to be relevant to the position
- Attend meetings where Vessel Support involvement is required (Major Incident/Change/Project Updates)
- Comply with Incident/Change/Problem Management procedures to establish standardised delivery of service
Candidate CriteriaEssential
- HNC/HND or equivalent experience
- Sustainable experience in a commercial, high volume ticket environment preferably within an IT Vessel Support environment, but not essential
- Excellent problem solving skills
- Excellent communication skills
Experience in the following in all or majority of these is desireable: –
- Networking (DHCP/DNS/VLAN/Routing) and Hardware Support
- Mobile Device, Thin Client, Desktop & Printer Hardware support
- Windows 7 & Windows 10 – Installation/Configuration/Support
- Windows Server Technologies
- Synology
- SCALE
- Hyper-V
- Antivirus
- Active Directory Administration
- Microsoft Exchange Experience
- Azure – Fundamentals
- MDM Administration – InTune
- Office 365 Admin
- VPN/Remote Access Support
- SCCM
- Familiarisation with using ITSM tools (Fresh Service)
Closing date: 14th Jun 2024
Expected salary
Location
United Kingdom
Job date
Fri, 31 May 2024 02:05:25 GMT
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