Senior Technical Support Engineer Level 2 MSP Dublin

Job title:

Senior Technical Support Engineer Level 2 MSP Dublin

Company

StackandCo

Job description

Senior Technical Support Engineer Level 2 MSP DublinLocation: Dublin West / South WestType: Full-time, Permanent | Office-based, Monday to FridayAn established and growing MSP in Dublin is seeking a skilled and motivated 2nd Level Technical Support Engineer to join their team. This role is ideal for someone with strong experience as a Senior Technical Support Engineer (Level 2) and a proven track record in a managed services environment.What You’ll Be Doing:Provide Level 2 support across desktop, server, and network issuesTroubleshoot escalated technical problems and resolve tickets within SLAsAssist with M365 migrations, user onboarding, and mailbox managementSupport network equipment (switches, routers, firewalls, VLANs, VPNs)Perform routine server administration (Active Directory, DNS, DHCP, etc.)Assist with PowerShell scripts and automation tasksContribute to technical documentation and project deliveryCommunicate with clients and vendors, keeping stakeholders updatedRequirementsWhat We’re Looking For:Strong experience as a Senior Technical Support Engineer (Level 2) in an MSPDeep knowledge of Microsoft 365, Windows Server, Azure, and networkingSolid troubleshooting skills and a proactive attitudeFamiliarity with tools like RMM/PSA, VoIP systems, and PowerShellExcellent communication and customer service skillsValid work authorisation for IrelandBenefitsWhy Join This Company?You’ll be part of a dynamic MSP where your skills and initiative are valued. Alongside a competitive base salary, the company offers a well-rounded benefits package after probation, including:A contributory pension schemeIncome protection cover for added peace of mindTraining allowance to support your professional developmentRegular team-building events throughout the yearStaff discounts on IT hardware purchasesPerformance-based rewards and incentivesThis is a full-time, office-based role, Monday to Friday, offering strong career growth in a collaborative and tech-driven environment.If you have proven MSP Microsoft Partner L2 Senior Technical Support experience, please send your CV to Gerry at Stack and Co today.You must be living in Ireland and legal to work in Ireland with the specified experience to apply.

Expected salary

Location

Dublin

Job date

Tue, 10 Jun 2025 22:21:51 GMT

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