Senior Technician (Network Operation and Management)-240886
Primary Location
Germany-Geilenkirchen
NATO Body
HQ NAEW & C Force Geilenkirchen
Schedule
Full-time
Application Deadline
15-Sep-2024, 9:59:00 PM
Salary (Pay Basis)
: 4,977.99Euro (EUR) Monthly
Grade NATO Grade G10
Description
:
BACKGROUND
NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America.
We are a unique multinational flying force with operational capability located at the NATO Airbase Geilenkirchen. With its 14 E-3A aircraft, our organization plays a critical role in NATO and our mission is to deliver ready, responsive Airborne Early Warning, Battle Management, and Command and Control capability to operational commanders in support of NAC-approved tasks.
The Communications & Information Systems (CIS) Squadron is responsible for the management of all assigned IT Systems and Services throughout their life cycle in support of the NAEW&CF’s mission including Forward Operating Bases/Location (FOBs/L).
The Network Support Branch is responsible for the provision of secure Networks, Transmission and Telecommunication Systems and Services, including interfaces with NATO wide communication systems and national defence networks. Provides audio visual and video teleconference (VTC) services.
The Network Operation & Management Section provides external and internal connectivity (LAN/WAN) by installation, administration and maintenance of assigned IT systems and infrastructure (typically router/switch hardware and software) for voice, data and VTC communication. Provides and supports deployable systems.
The incumbent contributes to the consolidation of user requirements and through life technical support of fielded IT/CIS systems and networks in the areas Component Support, Mission Support and non-peculiar Mission System Engineering.
To find out more about the background, please visit our Homepage https://awacs.nato.int/
How to apply: Video
THE ROLE
The incumbent’s duties are:
- Contributing to continuous integrity of the assigned Component Support, Mission Support and non-peculiar Mission System Engineering IT/CIS systems and networks (“Product”) and its set of features;
- Assisting with long-term product evolution plans (strategy) and transferring these plans into product releases, product properties, and product priorities;
- Executing the product related support strategies;
- Monitoring and maintaining rack-level UPS for assigned active network components;
- Supporting the technical analysis of emerging user requirements with regard to the assigned products and coordinating with other internal or outsourced engineering sections;
- Executing the evaluation of changes and the implementation of provided change packages in accordance with the long-term product evolution plans;
- When directed, liaising with industry for the analysis, design and development and for the qualification, certification and acceptance of COTS hardware, firmware and operating system changes;
- Supporting all projects executed in the Section that implement baselines for the assigned products;
- When directed, representing the Squadron with respect to the assigned products. Executing non-project work for assigned products;
- Supporting elicitation of customer requirements;
- Contributing and executing or supporting the implementation and maintenance of these capabilities to the definition of system/network capability development;
- Supporting consolidation of Consolidating product expectations by the customer and the user community;
- Applying quality boundaries for project work artefacts related to the product;
- Maintaining a high level of expertise in the assigned technical areas and staying abreast of system engineering best practices;
- Ensuring that assigned IT/CIS Systems are adequately protected according to NATO and E-3A Component security directives, to include a viable disaster recovery capability;
- Executing and/or supporting at the NAEW&C level, trial installations, installation compatibility testing, software conflict identification testing and mitigation, in-house and outsourced technical support and maintenance (repair, replacement, upgrades) for assigned IT/CIS system;
- Executing user account administration, system software and data configuration management, quality assurance of the technical system (product) and for the maintenance of (in-house and outsourced) support processes and their technical documentation;
- Supporting evaluations (Proposed Technical Solutions) of System Requests (Statements of Need) in the boarding process, in co-ordination with the senior engineer;
- Supporting technical requirements definitions and the refinement of components of IT/CIS systems being either developed, produced, delivered, integrated, or installed from internal or external organizations (NAEW&C, NATO, Government, Commercial Contractor);
- Executing IT/CIS system maintenance efforts and monitoring of / reporting on system operations capabilities and constraints;
- Technically executing Configuration Management (i.e. user and system administration, license monitoring, product version identification and control, etc.) on both server and client platforms;
- Executing and/or supporting installation services for IT/CIS system software and data (i.e. operating system software, compilers, database system software etc.) and for IT/CIS service application software and data on servers;
- Executing and/or supporting installation services for IT/CIS system software and data (i.e. operating system software, compilers, database system software, standard office software, etc.) and for client IT/CIS service application software on client platforms;
- Executing routine and contingency support for IT/CIS system installation and maintenance efforts at the Component, at FOBs/FOL, and at other deployed locations;
- Executing essential operational support to all NAEW&C organisations, including, when needed, the provision of support for contingency operations on a 24 hours a day, seven days a week basis, for an extended timeframe;
- Providing essential 2nd level user support for all assigned IT/CIS Systems to all NAEW&C organisations, including Forward Operating Bases/Location (FOBs/FOL) and other deployed locations;
- Taking part in the IT/CIS flight or provides support for Operations and Exercise, Audits, Inspections and Technical Support Visits (TSVs) to the FOBs/FOL and other deployed locations.
QUALIFICATIONS AND EXPERIENCE REQUIRED
- NICSS course – 236 CISCO Certified Network Associate Exploration or equivalent;
- Higher Secondary education and intermediate vocational training which might lead to a formal qualification with 2 years experience, or Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience;
- The work both oral and written in this post and in this Headquarters as a whole is conducted mainly in English therefore sufficient English proficiency is essential;
- Adequate knowledge of Standard Automatic Data Processing (ADP) is required.
THE FOLLOWING WOULD BE CONSIDERED AS AN ADVANTAGE
- Working knowledge of relevant international and commercial standards;
- Previous NATO assignment;
- Experience working in an international / military environment;
- Experience in working with contractor firms in system administration matters;
- Experience with E-3 airborne early warning system, other air defence systems, or electronic warfare;
- Recent experience in system administration in both, UNIX and WINDOWS LAN/WAN and storage area networks;
- University degree (or equivalent) in IT/CIS related fields;
- Certified CISCO/ Hewlett Packard training / certified MICROSOFT training / certified UNIX training;
- Qualified advanced training as system administrator for Windows PCs / servers / networks with commonly recognized certification;
- Qualified advanced training as system administrator for UNIX workstations / servers / networks with commonly recognized certification;
- Experience in coordination / consolidation of user requirements related to IT/CIS systems;
- Experience in maintenance, installation and problem resolution of fielded it/CIS systems & networks.
SUPPORTING DOCUMENTATION
Please attach any documentation (proof of highest education, diplomas, certificates, testimonials etc.) that you consider to be particularly relevant to the qualification requirements specified in this advertisement. Any documentation submitted in a language other than English must be accompanied by at least an unofficial translation. Please note that upon taking up duties, candidates will be asked to provide original certificates of their education and professional experience as relevant for this vacancy.
CONTRACT
Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations.
Newly recruited staff will be initially offered a definite duration contract of three years. Thereafter, an indefinite duration contract might be offered.
SALARY
Salary values indicated in this vacancy notice are based on the new Single Salary Spine scale.
WHAT DO WE OFFER?
- Excellent tax-free salary, including (where eligible) expatriation, family and children’s allowances and additional privileges for expatriate staff;
- Education allowance for children (where appropriate) and an excellent private health insurance scheme;
- Generous annual leave and home leave (if eligible);
- Retirement Pension Plan.
TEST/INTERVIEW
Our recruitment team will provide further guidance for invited candidates.
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